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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
 
Mon Jun 11, 2007 2:57 am |
oh yeah that makes sense, thats fine, I've had a warranty related issue before I don't even let the customer talk to the warranty rep, cause I started out modding phones, so I know the tell tale signs of a fraud, specifically water damage, its surprising how much you learn about phones from modding.
I've had customers come in and be like oh uhh, it just stopped working and no sooner than I take the battery cover off and see a red sticker or when its blatently obvious that theres severe wear.
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elmo01
Posts: 2197
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Mon Jun 11, 2007 7:25 am |
| Suzuran wrote: | | Well sure, we can understand that. But when we specifically tell a customer to call back from the store that means we cannot do anything else unless they call from the store. usually we would only have needed 5 minutes of your time to notate the IMEI, make and model, and that you verified the problem with the device is an actual problem, not just fraud. But I used to get customers all of the time who would go to the store, the agent would look at it, then send the customer home without bothering to note anything on the account. If someone comes in and says 'warranty wants me to call from the store' then they need to call from the store. We dont just send them there to piss them off, or to keep from exchanging their phones. We liked to exchange a phone, it got the customer off our lines quicker. |
ergo we should ALWAYS send to company owned retail.per procedure.
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Suzuran
Posts: 15
Phone Model:
cheap LG
Service Provider:
verizon- but worked for cingular |
Tue Jun 12, 2007 12:55 am |
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Our location was always told to reffer to a cor store. Unless its something like buying a new phone. Most warranty issues, if they need to be verified, have to be done at a cor store location. Im glad Verizon isnt like that, the nearest cor store for me is 150 miles away!
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BStre26117
Posts: 1 |
Sun Jan 13, 2008 2:38 am |
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DON'T listen to Jets boy from PA. Must be some reference to some crappy team somewhere in the NE. I know exactly who this guy is and he bitched and complained the whole time he transferred to Bothell ANS. He used to work at the Cingular ANS call center in Paramus, NJ. I kid you not he would tell customers a load of bull on the phones just to get them off. Don't feel sorry for this guy at all. He was stuck only taking Blackberry and PDA calls and not Laptop Connect.boo hoo. He ended up getting fired for getting confrontational with one of the Laptop Team Managers. What a dumb ass! I wonder if his lawyer knows about that one, huh John? BTW, its the same exact pay rate according to the 2005 CWA labor agreement taking laptop calls!
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phonephreak79
Posts: 7 |
Fri Jan 18, 2008 4:55 am |
I work for VZW and we have great benefits. 55% of all plans and features. We get bonuses every year and starting pay is $30K plus.
What kind of benefis do yall cingi workers get? We also get medical benefits and our personal gym at work from day one.
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Fri Jan 18, 2008 11:09 am |
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Well I sure don't care for unions. I live in Michigan, and have watched the UAW overprice their services for so long that the company has to take the jobs to non-union states or overseas. While Toyota brings more jobs to the US, the Big Three have to take them out of the country to stay competitive. Big Three employees make $25 an hour more with benefits then Toyota employees do, but a Toyota employee is at work right now and paying his mortgage, while the UAW employee is sitting on his a$$ at home eating potato chips b|tching about the greedy CEO who needs to make so much money. In the meantime, last year the CEO took a 50% pay cut, the VP's took 33% paycuts, and the rest of upper management took 25% pay cuts, meanwhile the UAW yells and screams and threatens strike if they don't get a raise. I work in sales, retail sales, no union for me, and I don't really care, but with the pinch the UAW has put the big three in, I'm having a much harder time getting sales, and it's starting to p|ss me off. Then to top it all off, I get to listen to the politicians lie about the whole issue. One side says it's the other sides fault, both sides lie and say they can bring the jobs back. It's not the governments job to fix a BUSINESS problem. You want a job, overthrow the UAW, I'm sure the big three would like to stop paying overseas freight charges. Sorry off topic, but no, I do not like unions, from what I've seen, it's a good old boy system of back scratching and productivity hindrances. They had their day, their day is over, or at least should be.
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Shalalala
Posts: 661 |
Fri Jan 18, 2008 1:44 pm |
Well, you may not, but our Union just got our pay from 11.50 an hour to $21.00 an hour. Yeah, plus out UNION, just got us another 40 hours a YEAR OF PAID TIME OFF/VACATION TIME.
Go CWA.
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Sat Jan 19, 2008 12:23 pm |
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Did you read the above post? UAW workers make too much, and got outsourced out of the country, as much as I'd like to see that raise, I'd worry thereafter about losing my job.
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Shalalala
Posts: 661 |
Sat Jan 19, 2008 12:25 pm |
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I read the post, but there is no fear at all. The contract we have with our center is good until 2011, me not worried.
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Sat Jan 19, 2008 2:45 pm |
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The contract is good provided the job stays in the country, if they employ no one within the country, the contract means less then the paper it was printed on . . . ask an unemployed UAW worker about it.
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