| Author |
Message |
julia1086
Posts: 48
Service Provider:
Verizon Wireless |
 
Sun Apr 08, 2007 1:07 pm |
I was happily doing data entry for MCI when our center was bought out. Now I'm doing a job that I would never have applied for. (csr and tech) If I didn't have a mortgage I would have walked out with the other 50% of the people who left at the transition. I hate the unnatural things I have to say. Like if someone calls in to change their text pkg, I have to say "I know your time is valuable so I'll do this as quickly as I can." I don't like to call in for service and have someone say cheesy, fake statements to me. On one of the posts I saw my company's csr's described as a really polite mafia. Cracked me up! And then I get yelled at for policies that I don't even agree with and can't do a thing to change.  Seems to me it's the people who make these policies who should have to field these calls.
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WebDunce
Posts: 180 |
Mon Apr 09, 2007 3:31 am |
heh heh heh…
I hear you on the patronizing, cheesy statement. Cingular is not toooo bad but we've got to say some, too.
i'd say most of our policies make sense at cingular, but there's a small handful I'd like to change.
who do you work for now?
(i applied, btw, i was not hijacked, and I fairly like my job)
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Mon Apr 09, 2007 5:55 am |
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i work for T-Mobile
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Apr 09, 2007 10:21 am |
hey it beats having to close every call with "Mr/Mrs. Customer i just want to make sure you satisfied with the service iver provided you with ant that i resolved all of your issues today?" 
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Mon Apr 09, 2007 8:36 pm |
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we have to recognize their tenure at the close of the call, as they're slamming the phone down in our ear
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