| Author |
Message |
BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
 
Tue Apr 10, 2007 1:24 pm |
ok this isnt for all of you guys becauce some you are very helpful , but WTF is with thie holyer than thou attitude you people have? do you think just because you have the tier2 lable your some how better than CS reps? half the time you dont even know what to do or dont pay attention to what cs reps say they have done, and jive nothing but pushback all day, there are atlest 10 names that when i hear i dont care how long the wait was i will ahng up and call back. Drop the attitude and due you job.
ok i feel a little better still need a drink , but not quite postal anymore
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 11, 2007 8:06 am |
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don't warry russ, tier II has to escalate to someone.and that someone is US!
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Tue Apr 17, 2007 7:20 am |
| BigRUSS wrote: | ok this isnt for all of you guys becauce some you are very helpful , but WTF is with thie holyer than thou attitude you people have? do you think just because you have the tier2 lable your some how better than CS reps? half the time you dont even know what to do or dont pay attention to what cs reps say they have done, and jive nothing but pushback all day, there are atlest 10 names that when i hear i dont care how long the wait was i will ahng up and call back. Drop the attitude and due you job.
ok i feel a little better still need a drink , but not quite postal anymore |
Well russ i am glad that my center is one tier2 site you don't reach as there are a few tier2 tech on my team i would hang up on myself and i am a tier2 rep
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 18, 2007 7:50 am |
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yeah, pretty much all tier II I've had is cool, some seem to know about blackberry's also.
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Apr 18, 2007 11:58 am |
case in point, we had a BB email issue/ outage today . I did my thing and as pe r the issues log , and i trasfered the cust to tier2. The rep in her high and mighty snotty responded "well its a known issue". i told her "yes but it says we need to still trouble shoot tthen escalate to RIM". She said " it does?" then took the call redid everything i told her i had already done the tells the cust its a known issue and thats it, no transfer to data support , no transfer to RIM. 
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Wed Apr 18, 2007 2:14 pm |
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man, did that outage suck.the western hemisphere was down. first half of the day was all about that. we didn't transfer to rim, but we'd still check some accounts, make sure they were set up and all. just 'casue they aren't recieving email, doesn't mean something else isn't wrong too, right.
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Apr 19, 2007 12:52 pm |
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exactly
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Apr 19, 2007 12:55 pm |
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most os the time it is user error but when rim went down that caused a big mess
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Apr 30, 2007 9:02 pm |
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Here is a question just ceriosity why are CSE so scared ot the blackberrys it seems like all the reps i get don't even try to troubleshoot even tho i have the same info they do hey try to pass the call on to the tech desk
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue May 01, 2007 1:31 pm |
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beause cse reps cant xfer directly to data support and somtimes its a "its not my job" situtations, just like if a cust got misrouted to tech aout a billing question even though you might now how to do it 99% of techs will blind transfere them to cse
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