Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Wed May 16, 2007 6:00 pm
no seriously you get graded on 4 calls a month and most CSR's take about 600 calls a month so thats less than 1% of youcalls actully .0066% of your calls , so you "prefomance " is bassed on .0066 % of the people you talk to a month . how jacked up is that ?
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elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Thu May 17, 2007 9:04 am
BigRUSS wrote:
no seriously you get graded on 4 calls a month and most CSR's take about 600 calls a month so thats less than 1% of youcalls actully .0066% of your calls , so you "prefomance " is bassed on .0066 % of the people you talk to a month . how jacked up is that ?
you only get 4 monitors a month?
I normally get 1 or 2 a week !. still average a 95% in quality
Shalalala Posts: 658
Thu May 17, 2007 10:58 am
yup, only 4.
actually, QAdoes 2 and manager does 2.
julia1086 Posts: 48
Service Provider: Verizon Wireless
Fri May 18, 2007 6:35 am
I took 64 calls on Wed, which is pretty normal. (care and tech) So that means I take about 1280 calls a month. We get 2 monitors a month fromTMobile, 4 from supe and 4 from internal quality. Wow! Put in those terms I see why I'm fried. And that's without their forced ot.
McLovin84 Posts: 24
Phone Model: Treo 680-Motorola V3xx
Service Provider: Cing..... oops AT&T
Wed Aug 22, 2007 10:16 am
when the iphone was released, we (baton rouge) were the activations support dept, so we had mandatory O.T. for like two weeks.
stymus Posts: 24
Sat Jan 24, 2009 1:39 am
Wow because Tmobile call centers do not have forced over time it is offered to employees but on a volunteer basis. Most outsourced companies like Convergys etc don't care about the employees just the client
