| Author |
Message |
julia1086
Posts: 48
Service Provider:
Verizon Wireless |
 
Fri May 11, 2007 8:57 pm |
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At my center we are forced to work overtime. I don't think this is a good idea. I know after about a year and a half of this I'm burnt out. It's hard to put on this phony persona all day long. It's also hard to know that your every word, every nuance is being judged. Do the rest of you have to work ot? If so for whom? I work for an outsourcer for T-Mobile.
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Cptech31
Posts: 607
Phone Model:
LG
Service Provider:
Hmm what service |
Sat May 12, 2007 10:51 am |
| julia1086 wrote: | | At my center we are forced to work overtime. I don't think this is a good idea. I know after about a year and a half of this I'm burnt out. It's hard to put on this phony persona all day long. It's also hard to know that your every word, every nuance is being judged. Do the rest of you have to work ot? If so for whom? I work for an outsourcer for T-Mobile. |
my center does not do forced ot they just open unlimited OT and people who want to work it sign up for it. I work for a outsouced center for cingular
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Shalalala
Posts: 661 |
Sat May 12, 2007 12:04 pm |
I wish our call center did.
I sure could use the extra cash.
We have unlimited OT, but only if it's avail - and it gets snatched up pretty quick too.
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat May 12, 2007 12:19 pm |
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not forced, and we haven't had overtime posted in data support, but if you get stuck on a call, you get overtime. our calls can take a couple hours sometimes, with installing/reinstalling programs, downloading software etc. so sometimes we get caught.
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Sat May 12, 2007 8:28 pm |
| steva11 wrote: | | not forced, and we haven't had overtime posted in data support, but if you get stuck on a call, you get overtime. our calls can take a couple hours sometimes, with installing/reinstalling programs, downloading software etc. so sometimes we get caught. |
So steva11, what happens if nature calls during one of those long calls?
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Sat May 12, 2007 8:54 pm |
we use catheders 
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Cptech31
Posts: 607
Phone Model:
LG
Service Provider:
Hmm what service |
Tue May 15, 2007 8:27 am |
| steva11 wrote: | | we use catheders |
Lol i know about them long calls i try everything i can before i take a customer to datasupport i wish they would give us the blackberry admin tool for my tech desk. Most of us on this team there are some that will try everything before calling data support
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue May 15, 2007 10:23 am |
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we havent had any force OT in a long time and not even andy available ot if you want it , not that i wouuld i usulay cant wait to get out of this hell hole
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julia1086
Posts: 48
Service Provider:
Verizon Wireless |
Wed May 16, 2007 12:40 pm |
| BigRUSS wrote: | | we havent had any force OT in a long time and not even andy available ot if you want it , not that i wouuld i usulay cant wait to get out of this hell hole |
Hallelujah to that! I have never had a job that I hated this much! It's not bad enough that you have customers bitching at you all day, then you get rated on every word that you say. God forbid you don't show empathy or recognize tenure. I have less problems with helping an upset customer than I do with all the cheesy crap they make us say.
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Shalalala
Posts: 661 |
Wed May 16, 2007 1:06 pm |
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Well poops to be you then.
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