Do your supes get bonuses tied to attendance of their reps?
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Author
Message
julia1086 Posts: 48
Service Provider: Verizon Wireless
Wed May 16, 2007 8:59 pm
The reason I ask, is I had to go to the emergency room this morning. Without going in to too much detail, it was a scary situation. My husband called in for me and my supervisor said, ok, but a trip to the emergency room shouldn't take all day. ! All that she could think of was her bonus, didn't even ask how I was. I didn't get out of the hospital until 2pm and my shift ends at 3:15. I didn't bother going in. I'll get written up for this.
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elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Thu May 17, 2007 8:00 am
its not your supervisors place to make that decision
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Thu May 17, 2007 11:15 am
well thats a sup for you i take it you work @ cingular, because only abotu a handful of sups really could give a damn about the reps under then most of them only care about lining the pockets
julia1086 Posts: 48
Service Provider: Verizon Wireless
Fri May 18, 2007 6:28 am
i work for an outsourcer for T-Mobile
elmo10: not my supes place to make what decision?
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Fri May 18, 2007 12:43 pm
how long an er visit is
TristanP Posts: 8
Wed Jun 20, 2007 6:52 pm
Their bonuses aren't directly tied to our attendance, but their performance review IS based on our attendance, stats, and scores, which in turn, relates to their bonus.
Just like my coach will pull me off the phones for like 2 hours if I get anything above a 4.0, because she's HAPPY with me, and if I have to go home sick, she'll totally disregaurd me for the rest of the work week.
PhoneMonkey Posts: 11
Sat Jun 30, 2007 2:10 am
etele you know who im sure. Thats what happens when you hire children for tl's.
stymus Posts: 24
Sat Jan 24, 2009 1:48 am
Wow but again outsourced companies don't care about the employees they are all about the client. I being a superivsor I care about my reps I do make a poin tot ask how they are. I would never work for another outsource provider as I worked for Converys they were awful to employees.
vzwpeon Posts: 17
Service Provider: verizon wireless
Thu Jun 18, 2009 3:34 am
When it all comes down to its all about numbers. Thats all a call center cares about and thats all management cares about. You are a number to them, thats it.
I wish i could say they care, but really its about the bottom line and making the guy upstairs say ok, numbers are good. I dont have to scare them to take out thier bonus's today.
I work for tech support for verizon and if i have a personel problem which i told my sup about a situation. He directs me to a hotline to were people are paid to act like the care and give advice.
