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Home > Cell Phone Forums > Carriers Talk > CSR Talk > Do your supes get bonuses tied to attendance of their reps?

Do your supes get bonuses tied to attendance of their reps?

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julia1086
3D Hologram Enthusiast
Posts: 48

Service Provider:
Verizon Wireless
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Wed May 16, 2007 8:59 pm 
The reason I ask, is I had to go to the emergency room this morning. Without going in to too much detail, it was a scary situation. My husband called in for me and my supervisor said, ok, but a trip to the emergency room shouldn't take all day. ! All that she could think of was her bonus, didn't even ask how I was. I didn't get out of the hospital until 2pm and my shift ends at 3:15. I didn't bother going in. I'll get written up for this.
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elmo01
Moderator
Posts: 2181

Phone Model:
Samsung SPH-M510

Service Provider:
Bell Canada
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Thu May 17, 2007 8:00 am 
its not your supervisors place to make that decision

BigRUSS
Flashing Antenna Designer
Posts: 2105

Phone Model:
two cans ( del monte) and some string,

Service Provider:
RussCo
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Thu May 17, 2007 11:15 am 
well thats a sup for you i take it you work @ cingular, because only abotu a handful of sups really could give a damn about the reps under then most of them only care about lining the pockets
julia1086
3D Hologram Enthusiast
Posts: 48

Service Provider:
Verizon Wireless
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Fri May 18, 2007 6:28 am 
i work for an outsourcer for T-Mobile


elmo10: not my supes place to make what decision?

BigRUSS
Flashing Antenna Designer
Posts: 2105

Phone Model:
two cans ( del monte) and some string,

Service Provider:
RussCo
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Fri May 18, 2007 12:43 pm 
how long an er visit is
TristanP
Antenna Booster Novice
Posts: 8
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Wed Jun 20, 2007 6:52 pm 
Their bonuses aren't directly tied to our attendance, but their performance review IS based on our attendance, stats, and scores, which in turn, relates to their bonus.

Just like my coach will pull me off the phones for like 2 hours if I get anything above a 4.0, because she's HAPPY with me, and if I have to go home sick, she'll totally disregaurd me for the rest of the work week.
PhoneMonkey
3D Hologram Enthusiast
Posts: 11
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Sat Jun 30, 2007 2:10 am 
etele you know who im sure. Thats what happens when you hire children for tl's.
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