| Author |
Message |
larrymadill
Posts: 13 |
 
Tue May 22, 2007 4:26 pm |
| elmo01 wrote: |
you can ignore my post or take the info as intended. It appears you didnt recieve the complete sympathetic ear you desired, after all this is a discussion forum |
I am a bit surprised at people's willingness to defend corporate stupidity and blame cconsumers.
I am fine with Cingular, but they suck as much as Verizon or Sprint or T-Mobile. Alas, when it comes to phone service you just have to expect a low modicum of service.
| Quote: | | ps the rate code is RM1000 not RM10 |
Actually, I am staring at my bill right now and under call details, "RM10=1000 Rollover Mins" so obviously you're incorrect, or Cingular uses a different code system for California bills.
And I was also never an ATT or ATT W customer. I've been Cingular Wireless customer since '01 back when they were more just a local SoCal company (and had much better CS and in-store service).
Not that I really care; didn't come here to trade shots about minutia.
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Wed May 23, 2007 8:44 am |
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do you get credit yet
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larrymadill
Posts: 13 |
Wed May 23, 2007 7:56 pm |
| bcagle3 wrote: | | do you get credit yet |
Yep, $200 credit (which is roughly what I was expecting). Probably still more than a few dollars off from what should actually be, but that's fine I don't have the time to spend two months on the phone with Cingular/The New Ma' CS Department.
They are also opening a "case" for my account just because it appears that Cingular billing system isn't recognizing my older plan's Night and Weekend and MtM minutes (for whatever reason) and that they will credit any night and weekend minutes that weren't properly credited to my account this month credited to my account when the bill is issued.
So, lesson is, pay attention to your bills, children. And never under-estimate Mid-Level American Corporate Incompetence.
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qped
Posts: 1 |
Thu May 24, 2007 7:00 pm |
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I had the same problem in March (minutes that should not have counted against the anytime minutes were incorrectly applied and caused us to go over out "free" minutes. We did get this reversed but I suspect that it happens a lot more than people notice. We've also had other charges mysteriously appear on 2 other occasions that we had to call to get reversed. Most recently my bill indicated that I had signed up to get 3 tone downloads on a monthly basis. There is no way that I would have signed up for this service and if I hadn't noticed this would have appeared on the bill every month. I've never had another service provider (phone or otherwise) that required such careful scrutiny in order to not be charged unfairly. I would never sign up for automatic bill pay. I am VERY unhappy with ATT/Cingular and will change to another provider the moment our contract is up. Other complaints: It's annoying to have to pay for calls to my own voicemail. Annoying that you can't save a message more than 15 days unless you upgrade pay an extra monthly fee. Despite the ads we've had more dropped calls and poorer quality since we began using ATT/Cingular. Hope those of you are considering changing providers will avoid ATT/Cingular.
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larrymadill
Posts: 13 |
Thu May 24, 2007 7:20 pm |
| qped wrote: | | I've never had another service provider (phone or otherwise) that required such careful scrutiny in order to not be charged unfairly. |
My Mom had it happen with Verizon Wireless a couple times. Business Partner had a similar problem with T-Mobile. A friend has been both over and under billed by Sprint.
I think its every wireless company more or less. Probably not even intentional, but just a thoroughness that benefits them, because most people don't read their bills into it hits the Stratosphere one month.
Cingular / New AT & T are fine (at least have been for me). They were better with CS and billing before all the mergers, but back then their coverage was a bit rough. Now their coverage is great, and parts of the CS and Billing aren't.
You just kind of have to expect it whoever your wireless carrier is.
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chack
Posts: 2 |
Mon Jun 04, 2007 11:15 pm |
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I just finished arguing with cingular. I get the fact that they are trained to always take the cingular side. However it was night and day different I went from 99.00 a month , 200-300 rollover min-left to nothing and 300.00 then 600.00 the next months. I knew something was wrong. I have worked inside of one of the Cingular headquarters doing security contract work, cameras no doubt to keep an eye on people who get jerked around like us going to visit and start havic. Like any other large company/Corporation they admit to nothing unless you pin them up against the wall and prove your case, because they wont do it for you unless you give the reason too. It should be YOUR practice to always keep contracts/bills on file for the term of your agreement. Its a PAIN, but I learned a long time ago its well worth the effort when a situation like this arises. No one will have your back like you do. The proof is on the paper, charged for time I should not have been, new billing codes, they even tried to tell me I was getting charged for time because I changes cell towers. ? WHAT? Then whats the freaking point of a monthly, and why would that tower alow me on their network unless I have permission to. Anyway , still fighting and I will bring out some dirt from their headquarters that I have kept in my pocket if I have too.
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Jun 05, 2007 1:06 pm |
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and you cant for get in order to have you bill "rerated " with the m2m they will have to back bill you for the feature so the 9.99 a month for the past year , can add up to more than your overage charges, pluss some of the overage can also be valid overage
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chack
Posts: 2 |
Thu Jun 07, 2007 8:10 pm |
Well Cingular just called back and said all my charges were legit and I have overage, pay up the $900.00. I argued one of the many points. Maybe you guys can answer this.
On my bill I show
line 32 incomming call 5 mins XXXX number 5:00pm - 5:05pm Thats duhh a 5 min call. Then.
Line 33 Call Waiting XXXX number 6:01PM 49 mins
So if the statement shows I obviously was not on the phone since 5:05PM and that call lasted 5 mins and no other calls were made or answered between 5:05 and 6:01PM then how can I have answed a call waiting call when I am not even on the phone? You would have to be on the phone and the call waiting call would overlap the previous call right? Or it should be incomming call xxx not call waiting.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Jun 08, 2007 5:33 am |
this is why I hate the call waiting feature. if you forget about the call that you answered while in another call you could have a connected call that is just sitting there burning airtime until it times out .
I had mine disabled
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