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Message |
Pinkmaltese1
Posts: 4 |
 
Thu May 24, 2007 9:25 am |
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Im not sure how to go about this.Im just really tired of verizon and its coverage, and I want out. I entered into a new 2 year contract a few months ago because my parents wanted to stay with verizon at the time. But now we all want out. Some major places that we go to have little/no coverage and they charge too much for the services they give us. Is there a way to get out of this? We have a 50 bucks a month plan with 3 lines. We're looking to move to t-mobile as it seems they have more coverage in our area.
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Pinkmaltese1
Posts: 4 |
Thu May 31, 2007 8:22 pm |
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OH MY GOD. Someone please!? Come on someone has to know SOMETHING! I see vzw employees posting all the time!
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carpexdiem22
Posts: 16 |
Sat Jun 02, 2007 7:52 pm |
if you're not getting coverage, you should contact customer service and let them know that your area is not getting coverage. they'll send someone out to check it out, and if there isn't, they'll let you out of the contract for free. or they should. that's what they told me before. if worst comes to worst, find a phone/cellular swap website and post that you're looking to give your service out to someone else.
here's one site you can check out: www.celltradeusa.com
hope that helps
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emmygirl
Posts: 2 |
Wed Jun 06, 2007 6:28 pm |
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Agreed to the last poster. There are only a few ways that the company will let you out of your contract and technical problems is one of them. But they have to be documented and they have to be on going. If you call them now saying you want out because of coverage, they won't let you out without the Early Termination Fee(from what I understand). But, if you give them a chance to fix it, and it still doesn't work, they might be more likely to waive the ETF. I'm sorry that VZW isn't working out for you.
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ImEnVerizon
Posts: 53
Phone Model:
EnV ; Motorola V325; LG 8300
Service Provider:
Verizon Wireless |
Thu Jun 07, 2007 3:12 am |
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If coverage is very bad and VZW sees that on the map system you won't even have to worry about the tech guys and the trouble ticket. They'll let you out that day or whenever you port your number.
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NeroDevil88
Posts: 2 |
Thu Jun 07, 2007 11:37 am |
Not Sure if you will qualify for this as you only recently signed your contract.but verizon recently raised their international text messaging rate for incoming messages, due to fine print in your contract (yes it is there) if you signed your contract BEFORE this rate change they give you the option to OPT OUT OF CONTRACT if you do not agree to this new rate change. Now it might take you more than one manager to get them to honor this fine print clause but it is doable, a close friend of mine recently left verizon and ported his 5 lines to sprint,(what would have been nearly 1000 in cancellation fees)act soon as there is a window, if you dont catch it soon enough the clause states that you are automatically agreeing to the rate change and can no longer use this clause to opt out till the next time they change their rates.
If that does not end up working out the service problem should indeed get you out of contract.
And last but most certainly not least.Verizon wireless is one of the only carriers to pro-rate their cancellation fee. Now their agents are trained not to give it to you, you must fight tooth and nail for it usually, but it can cut off a hundred bucks easy as it breaks down to about 8 dollars a month times the number of months left in contract, so all in all as a worst case this would be the last option other than just paying the full cancellation fee.
P.S. I live in california. Im not positive but the pro-rating should be company wide, but its possible it only pertains to california residents because of the whole issue with prorating here in cali.dont know.but worth a try!
Hope that helps!
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ImEnVerizon
Posts: 53
Phone Model:
EnV ; Motorola V325; LG 8300
Service Provider:
Verizon Wireless |
Fri Jun 08, 2007 9:32 pm |
That's nuts. it's prorated because that is something that started at the begining of this calendar year. it's not a rep's perogative to give this to you, it's policy.
It's built into the system so it's automatic, but it only affects the customer's who have renewed or changed their contract since the beginning of the year as well as any new customers who have come in since Jan 2007. The deal goes, for each full month you fulfill your contract, $5 is deducted from your Early Termination Fee (ETF).
Simple as that. and once again, there's no need to call up with stories to the company. If your service is as bad as you say it is, they will verify that. It's either fixable by the techs or it's a coverage issue and they will be able to duplicate that. If it's coverage they will let you out, if it's fixable then your contract is valid.
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robert010154
Posts: 7
Phone Model:
Samsung a610
Service Provider:
Verizon Wireless |
Thu Jun 14, 2007 12:38 am |
| NeroDevil88 wrote: | | but verizon recently raised their international text messaging rate for incoming messages, due to fine print in your contract (yes it is there) if you signed your contract BEFORE this rate change they give you the option to OPT OUT OF CONTRACT if you do not agree to this new rate change. |
Dear Nero. I am fearful that you did not read all of the "fine print." Users are not able to opt out of a contract, simply because they do not agree with the new rates for International text messages.
The contract language also includes, the rate increase must prove to have an adverse affect on the user, based upon their historical text message usage.
You may read into this. A person who has sent/received all of "six" text messages in the last few months, is definitely not going to have an ETF fee waived, solely because of the rate increase.
It is also in the contract that VZW does have, as I would imagine any commercial, for profit enterprise, the right to increase their rates for services provided.
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