Worst Cingular customer service cannot tolerate

Worst Customer Service You Cannot Tolerate

On May 27, 2007 9pm, I called in Cingular customer service to request discount on their phones, since my phone got stolen. A CS lady gave me $80-$100 discount on the phones. (I need to pay $200++ on the phone.*) I don’t expect they will give me a great discount. That does seem fine. Even thought I signed up the service and requested a phone, they gave me NO phone, and I use my original phone from T-Mobile. It seem like it would be a lot cheaper to cancel the service, and get a new service and a phone from other carriers, after I was told the early cancellation fee is $175. And then I asked her to cancel the service a week later, since I want to transfer my number to another carrier.
An hour later, I changed my mind. I wanted to get that $80 discount phone. When I phoned in, a CS guy asked me a password to access my account. Mostly, I would use my last 4 digits of SSN as my password. He said is something else and not even a password for the Cingular internet a/c log-in. Also the password was set an hour ago. I never request to change my password, so he told me to go down to a store, and show them a picture ID, in order to reset the password. Also, I was told someone called in to change it from last 4 digit of SSN to a password. I highly believe that CS lady changed it without the customer’s authorization.
They set up a password against the customer to cancel the service, and transfer numbers to other carriers. Those CSs and his supervisor refused to admit their fault, and CS guy claimed that CS lady did not do that, since that CS lady also works in the same office. When I asked both the CS lady’s and CS guy’s name and his ID number, he refused to tell me. When I was above to hang up the phone, he told me that he didn’t know who that CS lady is, since there’s only her ID number shown on the record, and no name on it. However they refuse to tell me that CS lady’s name and her ID number, and also refused to review the conversation we both had.

How can a customer service “professional” change the customer information with NO customer’s authorization?

p.s. Two years ago, after Cingular merged with AT&T in California, Cingular raised up the price on the text message without any notification letter. Cingular raises up the bar… bar = price.
*When they sign up a new service, customer can get it for FREE.

Uh
dude
Text went up on Sept 21st of 2006
And everytime they change price, they do not need to legally notify anybody, as the law protects the customers from pointless and frivoulos lawsuits over at 5 cent rate increase.

phones are free for new customers 'cause it's harder to get a new customer than to keep an existing customer. it's like it with all companies and it sucks unless you're new.

i can't imagine a rep doing that, and if found out, i'm sure there would be dicipline. we don't give id number's because there have been cases in the past where people have called back with a rep's id number, pretending to be them to get someone's account information.

My advise is to read your contract. Cingular can rasie the prices, and they do let you know in your bill. I'm sorry you lost your phone, but we can only give you what we have.

Just a quick note- Cingy CSRs do not have a public ID number. the only ID we have is an internal one- we track only through names.

so you mad that you signd up for service DECLINED to take a discount on a phone because you had a phone that worked at the time, you then proceeded to sign a contract, most likey with out reading it? then your mad because you phone got stollen? see if you would have taken the phone at a discounted price
A) you would have still had a phne to use
B) could have added insureance to cover the cost (less the deductable) for a replacement.

this all sounds like because you didnt think ahead you want to blame someone else besides you self for not having a phone to use.

as far as the password issue goes ANYONE who can verify the account can change the password. the cingular CS rep probably didnt care that you wanted to cancel you service so why would they risk there job over someone throwing a temper tantrum by changing the password?

They could change it on you. I've been mad at customer's for being dick heads before, but I've never gone and changed their passwords or anything.

and he refused to give his name and ID numbers bc they are not supposed to give it to customers. it is for internal use only buddy boy. it's not being face to face in a store.

No. you probably added the password at some point and up until now, the rep's you spoke with didn't follow the proper account verification rules. Keep in mind also, seperate departments require different levels of verification. Also, the rep you spoke with would not have told you someone called in earlier too change your password. That would be releasing information without full verification on your account.

Or it was also possible you where a complete prick to the CSR for no reason and they decided to mess with you. Either way, if you had not acted like a child, you wouldn't be in this mess. Happy trails!

The CSR would know the name of the rep. so he lied there.
I seriously doubt that she would care enough to put a password on the account. Plus, it would show up in the system when it was changed and why it was changed by.
If you hadn't been suck a dick I bet she wouldn't have put a password in the first place

Worst Cingular customer service cannot tolerate

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