| Author |
Message |
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
 
Thu Jun 07, 2007 8:08 am |
| interfacemike wrote: | Don't take it personal. It's business. I am a Retail Manager and I do whatever I have to do to keep the customer happy.
And no.not all managers suck. In fact, my store had only 2 customers call into customer care last month and whenever I have a customer who is unhappy I handle it in the store and dont send them to the customer care phones. In fact, we don't even have customer care phones.
I imagine that your job is probably pretty frustrating, I mean, you typically don't hear from a customer until they are pissed off about something. On behalf of the entire retail division, I am sorry.
The Customer Rules |
you should go on the lecture circuit .
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Suzuran
Posts: 15
Phone Model:
cheap LG
Service Provider:
verizon- but worked for cingular |
Sun Jun 10, 2007 6:41 pm |
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god, I hated it when someone called in for a credit through warranty. I had a guy once who had done the exchange because he'd dropped his aircard and snapped it in half, was told several times there would be a charge, and was he Sure he wanted to complete the exchange? He had cheaper options we would be happy to advise him of. He did the exchange anyway, and two weeks later calls in and wants a credit for the phy damage charge from the exchange. I got him on his third time calling in that day, he'd spoken to three agents and three sups, and been told 6 times that he wasnt getting a credit. He still wanted to talk to my sup, who told him Again that he wasnt getting a credit. We even pulled out his original call and verified he'd been told quite clearly he would be charged. Geesh, I wonder if he's given up yet.
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TristanP
Posts: 8 |
Wed Jun 20, 2007 6:56 pm |
It's called "backing your reps."
My super backs me all the time, because my escalations are always for valid charges.
He's only ever once gone above my head to give the credit when I disputed it, and it was because I had truly missed the boat. Maybe that's happening to you more often than you think?
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Cptech31
Posts: 607
Phone Model:
LG
Service Provider:
Hmm what service |
Sat Jun 23, 2007 9:21 am |
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my manager is not that bad if you can find him we call him the invisable man
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Jun 25, 2007 1:57 pm |
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thats why you have his cell phone
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TipiCrawler
Posts: 617
Phone Model:
Nokia
Service Provider:
Cingular |
Mon Jun 25, 2007 3:04 pm |
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I have a great manager .she shows up does her job and and somtimes 3 other managers jobs as well/
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Jun 26, 2007 11:12 am |
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tipi where ya been , someone left you a nasty message in the lounge on the myspace thread
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Cptech31
Posts: 607
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Jun 27, 2007 8:04 am |
| BigRUSS wrote: | | thats why you have his cell phone |
you really think he would give us his cellphone number yea right he is not that crazy
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