| Author |
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chemphill
Posts: 2 |
 
Wed Jun 06, 2007 9:49 am |
Update - I finally reached someone in customer service with the authority and willingness to waive the cancellation fees. In the end, it is fair to say that I had a no risk opertunity to give T-mobile a try. It could have been less painfull. Incidently, my original complaint with cingular was not due to dropped calls. The coverage was good. In the area in question, the T-mobile service was sporatic at best but once connected it generally stayed connected until I completed my call. Ironically, since going back to Cingular (at&t) and with new cell phones, I have not had an issue with dropped calls. In the end we are satisfied and maybe this forum had a role in reaching that point. Thanks.
I had Cingular for 3 years and was wooed to T-mobile with the promise of better coverage in the rural area where we spend our week-ends. The coverage is very poor with only an ocasional signal. My brother can stand next to me with his Cingular phone and register 4-5 bars while I am lucky to see half a bar of signal strength. I have contacted customer service several times and been given tips like "cycle the phone off and on"; "go outside"; and "find a hill nearby". I even wrote the company a nice long letter detailing my problems and requesting a waiver to the cancellation fees ($800 because I have four phones on a family share plan). Ther reply was "no". It seems that there is no alternative. T-mobile is willing to contnue to collect their monthly fees when they admit that the service for my area is weak. They wooed me under the false pretense of better coverage yet I failed to test that coverage within the first 14 days so now I am stuck. There must be a forum to address this issue short of painting a negative advertizement on the rear window of my car and parking in front of the main sale office. Oh, if I only had Cingular.
Last edited by chemphill on Wed Oct 10, 2007 8:38 am, edited 1 time in total |
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TooKool1002
Posts: 3 |
Wed Jun 13, 2007 9:23 pm |
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Sometimes, the responsibility is the consumers. There IS a purpose to buyer's remorse.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Jun 14, 2007 7:41 am |
even tho I am a cingualr rep. did you trell them where you are going to be using the phone?
all locations. did they do a coverage check at all locations. thats the point. if you didnt specify the fault isnt the carriers
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catch22
Posts: 33 |
Fri Jun 22, 2007 2:19 pm |
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What I'm wondering is how they sold you on better coverage if your were already getting 4-5 bars?
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