There's one tower that I get service on at my house and it sucks because its an 850 tower, thats the only thing that keeps me from getting the good triband phones on the market
it SUCKS when a tower is out, but they usually get it up pretty quick, like Elmo said call in and report, the more people that call in, the quicker they'll fix it.
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DLiver420 Posts: 1
Fri Jun 15, 2007 1:44 pm
I moved back to Southern California (Temecula - pop ~100,000) in March and got a Cingular phone with a local number out here. When I got out here, I quickly realized that Cingular "The NEW AT&T" pretty much sucks.
I'm past my 30 days and have tried talking with customer service (yeah, I got "serviced" alright) and they basically told me "Tough $#!t". Now I'm locked in, for the next year and 9 months, to a company who can't provide me with acceptable coverage.
Is there anyone on this board who can give me the "trick" I need to get out of my contract? I'm not above lying to a guy in India to get out of this contract, just need to know exactly what "problems" (or threats) will allow them to wave the ETF.
It's got absolutely nothing to do with wanting to change phones or not being happy with the plan I chose, this is purely a service issue. When you're dropping about 30-40% of your calls (and have poor connections on another 10-20%), something HAS to give.
Yes, I made the decision to sign up with Cingular. Yes, I understand they supplement the cost of the phone thru the contract. Please save yourself the trouble of pointing out that this was partially my fault, I realize that.
Thanks in advance to anyone who helps.
elmo01 Posts: 2335
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Fri Jun 15, 2007 3:14 pm
what is your present zip code?
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Mon Jun 18, 2007 7:30 am
elmo01 wrote:
what is your present zip code?
yea whats your zip code
countrybunny Posts: 1
Phone Model: Motorola Razr
Service Provider: Cingular
Tue Jul 03, 2007 12:17 pm
My recommendation would be to "rent" out your service to someone who is looking for Cingular service. You can call Cingular and put a limit on your account so that they wouldn't be able to run up charges. They would be limited to the plan you are signed up for. This way you wouldn't be out the money because someone else would be paying the monthly fee and yet you would fulfill your contract. I live in Arizona and I have been doing Cingular prepaid with my Razor v3. I think there would be lots of people who would be interested in doing it. In fact my husband and I are looking into Cingular for the family plan for us and my daughter. If you have a family member or someone else you trust enough to continue your service some arrangement like this might work
elmo01 Posts: 2335
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Jul 03, 2007 2:07 pm
countrybunny wrote:
My recommendation would be to "rent" out your service to someone who is looking for Cingular service. You can call Cingular and put a limit on your account so that they wouldn't be able to run up charges. They would be limited to the plan you are signed up for. This way you wouldn't be out the money because someone else would be paying the monthly fee and yet you would fulfill your contract. I live in Arizona and I have been doing Cingular prepaid with my Razor v3. I think there would be lots of people who would be interested in doing it. In fact my husband and I are looking into Cingular for the family plan for us and my daughter. If you have a family member or someone else you trust enough to continue your service some arrangement like this might work
or you can have the service transferred to another name. sorta like assuming a mortgage
shose Posts: 2
Sun Jul 08, 2007 10:35 pm
all you have to do is find an area where they do not provide service, whether the service is theirs or a roaming partners. Tell them you moved to this area and you should have no problem cancelling the service without paying the fee
elmo01 Posts: 2335
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon Jul 09, 2007 7:10 am
shose wrote:
all you have to do is find an area where they do not provide service, whether the service is theirs or a roaming partners. Tell them you moved to this area and you should have no problem cancelling the service without paying the fee
I wouldnt lie.here is the rule on that
If a customer moves to a non-coverage area and is not eligible for a Relocation, the ETF can be reversed once the customer provides proof of residence for their new address.
These are the only acceptable forms of proof:
A utility bill (Water, Electric, Gas, Cable, or Landline Phone) with the customer's name and new address
A bill copy from another wireless carrier showing the customer's name and new address .
Kimba Posts: 23
Phone Model: Razr V3
Service Provider: before/AT&T after/T-Mobile
Fri Aug 24, 2007 10:30 pm
elmo01 wrote:
shose wrote:
all you have to do is find an area where they do not provide service, whether the service is theirs or a roaming partners. Tell them you moved to this area and you should have no problem cancelling the service without paying the fee
I wouldnt lie.here is the rule on that
If a customer moves to a non-coverage area and is not eligible for a Relocation, the ETF can be reversed once the customer provides proof of residence for their new address.
These are the only acceptable forms of proof:
A utility bill (Water, Electric, Gas, Cable, or Landline Phone) with the customer's name and new address
A bill copy from another wireless carrier showing the customer's name and new address .
What do you do when you haven't moved, have gone from great service to no service (along with everyone else in a 10 mile radius), they put in a repair order and tell you it's fixed; however, nothing has changed. Constant dropped calls - virtually no service. This has been happening for a month now. The last time I called (and I've called many times and have tried to be patient and polite - about 8 hours worth of phone calls to CSR's, Supervisors and Techs), the service tech tried to contact my cell phone while I was speaking with a Supervisor - attempted 3 times - couldn't reach me because there was no service. Finally reached me but 30 seconds into the call, it was dropped. When I asked the Supervisor to issue a second repair call, the Tech told the Supervisor "the problem has previously been fixed" and refused to put in another call. The Supervisor was very polite, but apparently his hands were tied. He told me I would have to deal with the probem. I won't pay for a service I don't have (we have three lines on our account). We dropped AT&T and went to T-Mobile. Service is now great. However, I am now being charged $350 in early termination fees (we have also been customers of AT&T/Cingular for many years, for what it's worth). I feel I made every attempt possible to rectify this situation without success. Any suggestions as to how I can get these fees waived?
Cellubration Posts: 6
Phone Model: E-Ten X500, LG 9400, HTC S710, ETC
Service Provider: Verizon, T-Mobile, ATT
Sun Aug 26, 2007 11:11 pm
I'm going to give you the easy answer on this one, if you need to get cellular service disconnected you need to complete some documenting of your current service. If you can't get service at least 70% of the time, you should be able to have your service disconnected with no fee, it is the cell phone companies responsibility to provide you with service, and if they can't do that you will get refunded, my fiance was able to cancel her service in the country because she could only receive 7 in 10 calls. If you get even semi decent service however you may be in trouble.
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