I'm going to give you the easy answer on this one, if you need to get cellular service disconnected you need to complete some documenting of your current service. If you can't get service at least 70% of the time, you should be able to have your service disconnected with no fee, it is the cell phone companies responsibility to provide you with service, and if they can't do that you will get refunded, my fiance was able to cancel her service in the country because she could only receive 7 in 10 calls. If you get even semi decent service however you may be in trouble.
James Johnson
Founder
Cellubration
Thank you ... we definitely had service less than 70% of the time - not even close to semi-decent. Our service went from perfect to nonexistent; however, I don't know how to prove this situation other than the many phone calls we made to inform them of the problem. I'm hoping that the CSRs made notations to my account each time we called. Long story short - we dealt with the problem for one month with no success in getting it fixed. We moved to T-Mobile and are now faced with the $350 in charges. The CRS's I spoke with refused to waive the fee. I was actually getting in my car and driving 10 miles away to make phone calls, and because we had family visiting for vacation, I was using my phone "away from home" so the minute usage was high. The CSR told me, in response to my explanation of my lack of service and constant dropped calls "looks to me like you've had no trouble at all because you've used plenty of your minutes." Did she think that I was fabricating this story - I spent 8 hours talking with them over that time period trying to get it fixed. Very frustrating ...
Unfortunately, I had to file a claim with the Better Business Bureau, as I could thik of no other alternative. I also wrote an explanatory letter to AT&T corporate, and contacted a consumer reporter at a local TV station. Part of the issue here is that this is an area problem - not just one that we were having. Guess I'll just have to wait it out and see what happens.
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Kimba Posts: 23
Phone Model: Razr V3
Service Provider: before/AT&T after/T-Mobile
Fri Aug 31, 2007 9:42 am
Cellubration wrote:
I'm going to give you the easy answer on this one, if you need to get cellular service disconnected you need to complete some documenting of your current service. If you can't get service at least 70% of the time, you should be able to have your service disconnected with no fee, it is the cell phone companies responsibility to provide you with service, and if they can't do that you will get refunded, my fiance was able to cancel her service in the country because she could only receive 7 in 10 calls. If you get even semi decent service however you may be in trouble.
James Johnson
Founder
Cellubration
My decision to file a complaint with the Better Business Bureau was successful. The complaint was reviewed by AT&T and the credit to my account issued. Just looking at the calls on my last bill was an indicator that I was experiencing constant dropped calls (12 calls to one number within a 15 minute period, etc.).
I was credited the charges for early termination fees on two lines. Unfortunate that I had to take this route. I just read in a recent post by Steva11 what was really happening from a technical sevice-related viewpoint.
Had I been told even part of the truth, I would have patiently waited for my service to be fixed/updated, and could have avoided the aggravation and inconvenience of switching service to another carrier. Unfortunately, those I spoke to either didn't know, or avoided the explanation.
As I stated in my response to Steva11, knowledge is a good thing.
zackbass Posts: 1
Thu Sep 20, 2007 3:34 pm
jace02116 wrote:
Quote:
I was with Verizon since the beginning of cellphone time. Never had a problem. Recently switched to Cingular who has ads proclaiming the best coverage. I had switched because of a better plan and rollover minutes. I soo much regret it. 50% of my calls fail, drop or just dont go through. Viseversa on the incomings. I have a family member with a brand new phone on the same plan with me and the same thing happens. I need to get out of Cingular and back to Verizon! Unfortunately I did not have the problem until the 30 days had expired!
I had absolutely no problems (Tampa area) when I was on Verizon. Then I went to Cingular and had no problems until about a year ago, when Cingular started advertising that they had fewer dropped calls! Suddenly I couldn't connect on the first time I would dial, and strangely I would have dropouts in the MIDDLE of a sentence where I would not hear a few words.
Fortunately I have put up with this for so long that my contract is up, so I'll try T-Mobile Prepay, 1000 minutes one year for $100.
Also, Cingular told me they will NOT, contrary to another thread here, unlock phones after 90 days; they did it only because my 2-year Contract is over.
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