| Author |
Message |
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
 
Fri Aug 24, 2007 6:47 am |
| unterhausen wrote: | | So far, only sprint fires their customers when they call customer service too much, but maybe ATT will follow suit. |
one can only dream
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Kimba
Posts: 23
Phone Model:
Razr V3
Service Provider:
before/AT&T after/T-Mobile |
Fri Aug 24, 2007 8:40 am |
| elmo01 wrote: | | unterhausen wrote: | | So far, only sprint fires their customers when they call customer service too much, but maybe ATT will follow suit. |
one can only dream |
It's very interesting to sit back and watch many people complain about customers, and I am sure that being a CSR is a very difficult position to be in ... Not all customers are nice; however, there are some people (and I'd like to think I am one), who call and are polite in trying to get problems solved. However, being polite and calling again and again did not get anything solved. Nor has it solved anything for the people in my area who have been and are still experiencing service difficulties. What is a customer who is having problems supposed to do when the issue is not fixed - other than call back to try to get it resolved? I find it interesting that you apparently feel we should be "fired" for our attempts to get the service we are paying for.
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Fri Aug 24, 2007 12:40 pm |
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If you'd spent any time at all on this forum, you'd see that Elmo is as even tempered as the best of them. It is a difficult job to be in, and to have to deal with several belligerent customers every day, especially the repeat offenders, would make you look forward to a company 'firing' it's problem customers. On the ohter hand I don't think anyone would be too upset, if you called daily to add as many trouble tickets as can be added in an attempt to get your service issue fixed, if it is truly not an issue with your phone, and if you used to have service and no longer had it anymore. Try to remember that the people you talk to on the phone are not the ones who fix network problems, they just pass them on to the appropriate channels, so don't take it too personally if it doesn't get resolved, and don't think it is them just ignoring your issues.
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Fri Aug 24, 2007 4:01 pm |
look people cell phone work on airwaves like radios, its not going to be perfect everywhere you might not even get the same signal strength in the same spot every day, if you read the terms and conditions of your contract it clearly states this, also a cell phone is an "ELECTRONIC DEVICE" it does need to be powered off regularly ( at least once a week) and just closing the flip does not turn it off, if you are not doing this you WILL get dropped calls you WILL get low signal strength and you WILL get delayed voice mail notification.
oh and one more thing the fewest dropped calls statement does not mean they came to " you got a Purdy mouth" AR and tested , it was done by an independent study and in the MAJIOR markets
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McGirk
Posts: 2412
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Fri Aug 24, 2007 4:19 pm |
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That is some funny sh|t Russ, but I don't think that will help to defuse the situation.
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Kimba
Posts: 23
Phone Model:
Razr V3
Service Provider:
before/AT&T after/T-Mobile |
Fri Aug 24, 2007 9:52 pm |
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Big Russ . I understand I cannot expect perfect service all the time. What I have experienced is not related to any of those issues. We do power off our phones, we received software updates, all of our phones were new. Our issue is in an area (the town we live in). We (and other AT&T customers within an approximate 10 mile radius) have gone from excellent service, to an inability to hold a call on most occasions for more than 30 seconds, to having no service at all. The bars on the phone continually go up and down - from no service to full service within a minute. This has been going on for more than a month. I spoke to countless CSR's (totaling about 8 hours worth of calls). They put in a request to check the service, reported it as being repaired; however, the ability to hold a call or even to obtain service had not improved for anyone in this area. I kindly requested that they look into it again, and was told that they would not - it was fixed. This is the abbreviated story; however, it seems to me that something is wrong when a company expects you to pay for a service you cannot use, and also refuses to fix the problem. Call me crazy, but I don't think that is expecting too much. Sarcasm also doesn't help any situation.
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steverw
Posts: 2 |
Wed Aug 29, 2007 2:40 pm |
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What is going on with AT&T service? I am sitting in Denver or Boulder or any other Metro area in Colorado and I can watch my signal strength bars go from 6 to 4 to 3 to 2 to 1 then none and a message only 911 calls. Then with out doing anything the bars go back up. I will be on a call and get dropped and look no signal I close my phone and re open it then I have all my bars. This has started in Mid June and has happened on my raze and now on a New Sync. So far I ask people what service they have and EVERY ONE that has AT&T has experienced this over the last few months.
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Kimba
Posts: 23
Phone Model:
Razr V3
Service Provider:
before/AT&T after/T-Mobile |
Wed Aug 29, 2007 5:28 pm |
| steverw wrote: | | What is going on with AT&T service? I am sitting in Denver or Boulder or any other Metro area in Colorado and I can watch my signal strength bars go from 6 to 4 to 3 to 2 to 1 then none and a message only 911 calls. Then with out doing anything the bars go back up. I will be on a call and get dropped and look no signal I close my phone and re open it then I have all my bars. This has started in Mid June and has happened on my raze and now on a New Sync. So far I ask people what service they have and EVERY ONE that has AT&T has experienced this over the last few months. |
My problem exactly ... read my other posts and you can review the details. Our solution was to drop AT&T and sign up with T-Mobile, as AT&T would not agree to put in another service call. I have since filed a complaint with the BBB. Good luck to you.
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gerio
Posts: 409
Phone Model:
Motorola Q9 Global (iPhone-free zone)
Service Provider:
AT&T & Cellular South |
Thu Aug 30, 2007 12:04 am |
If you think T-Mobile is any better, yer walking backwards. I know, I just tried.
Geri O
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Kimba
Posts: 23
Phone Model:
Razr V3
Service Provider:
before/AT&T after/T-Mobile |
Thu Aug 30, 2007 8:00 am |
| gerio wrote: | If you think T-Mobile is any better, yer walking backwards. I know, I just tried.
Geri O |
Had them for about 3 weeks now ... so far, 100% better than Cingular. Time will tell.
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