| Author |
Message |
413princess
Posts: 3 |
 
Mon Jun 25, 2007 3:14 pm |
Here's my situation: March of last year (2006) I bought a broadband card to use with my computer from Cingular with a 2-year contract. I was traveling all of the time for work, so that card saved me in many situations when I needed to connect to the internet. Three months ago, I got a different position in my company which no longer has me traveling. Therefore, I do not need my broadband card anymore.
The plot thickens: I also have another account with AT&T (Cingular) with a regular cell phone. I have been a loyal Cingular/AT&T customer for 10 years now, changing my plans as I needed to upgrade/move. In fact, AT&T/Cingular have always been great to me until now.
I called customer service today to cancel my broadband account because I didn't need it anymore. I have approx 10 months left in my contract and they wanted to charge me $175 for an ETF. I explained to the CSR that I have always been a loyal customer, but if they charge me for an ETF when I still have an active and "expensive" account with them I would have to seriously consider leaving and going over to Verizon. (All of my family and friends are on Verizon, so my cell phone bills would be considerably lower.) I ended up being transferred 3 times, but still no one would approve waiving the ETF.
Here is my argument (I work in customer service, so I totally understand the frustration on the other end.):
Cost of waiving my ETF: $175
Cost of losing me as a customer: 10+ years at a rate of $129 per month.$15480 (and that doesn't include inflation/interest)
I've never requested anything like this before and I'm just not sure if I know what I'm doing. I already agreed to the $175 ETF for the broadband account because I'm sick of paying $60+ for something I don't use.
Can anyone give me any advice? Should I write the president of AT&T? Where would I get the best results?
Honestly, I'm so upset with the way that they handled my phone call that I think my best bet is to just go to Verizon and switch my phone service all together.
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Tue Jun 26, 2007 5:05 am |
Look, if this was the same situation with Verizon you'd still have to pay the ETF, its a non-negotible fee, even if you cancel your other line, they'll just charge you another 175 and then you gotta pay 35 bucks to activate a line with Verizon, and depending on the phone, even more. If you've been a customer for 10 years you like the service and have been happy with it, why switch from a company that you've been happy with because they have a policy you agreed to?
I'm not trying to knock you, I'm just saying its not worth the time and effort to cancel and switch from a company you've been happy with.
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Jun 26, 2007 11:34 am |
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here’s some advice GROW TH FU*& UP , YOU A DAMN ADULT you AGREED on a LEGAL AND BINDING CONTRACT to keep the service for 2 years , and if you canceled early you would pay 175 now you want a damn cookie for paying your bill on time for 10 years , you want a damn pat on the back ? how old are you? if your looking for handouts im pretty sure VZW wont give you one either , and there ETF is higher than att, as far as saving money , they have the exact same plans as att , so here’s an idea TAKE A LITTLE RESPOSABLITY FOR YOUR ACTIONS AND BE A DAMN ADULT , im sure your setting a great example for your kids
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Wed Jun 27, 2007 5:31 am |
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Good Call Russ. Could have been put more eloquently, but, 10,000% valid.
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PhoneMonkey
Posts: 11 |
Sat Jun 30, 2007 2:27 am |
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Yeah he is right.
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