My story is very simular, and I am writting a demand letter to ATT to recapture the $110 they put on my bill. That failing I will probable go to small cliams cort. It is going to take me more effort than what it is worth, but I hate being stolen from by a large American company.
My wife had the phone for 11 months and we sent it in for waranty replacement. They had me do the blue dot thing and the problem was with the phone and not from damage. The ATT representive said that if the phone had more than fair ware and tear they would charge me, but I belived the phone didn't have more than fair ware and tear. The phone was sent back with the notice that I would be charged and those little red arrows. I am positive any human judge will quikly decide in my favor.
In preparation I thought I would google att warranty, and up popped this post. If this isn't just me, then perhaps we should file a class action.
Ken
Good luck with that Ken. but to save you the time expense and embarrassment have a close look at your terms of service. the people you should be targetting is the manufacturer not the carrier. the carrier (att in this case) provides a service under the instruction of the manufacturer (meaning they give the carrier a list of what is covered and what is not and under what conditions). this saves you time so you dont go 4-6 weeks without a phone. BTW this has to my knowledge been attempted several times in the past and ***EVERY*** time came in favour of the carrier as for actions with the mfr. I do not know
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