Any dissatisfied Verizon customers?

If there any dissatisfied cstmrs I would like to help u out with any issues u might have regarding policies or mis-information that u might have previously had to deal with.

Sure alarcon_edward, I'd like your help.

I am a brand new Motorola RAZR V3m owner, using Verizon wireless also for the first time. I have been (deliberately) mobilephoneless for the preceding two years, and prior to that, was provided a mobile by my company, generally Nokia on AT&T.

I am heavily disapointed in the apparent de-featuring that Verizon does from what I had understood to be the capability of the RAZR phone. I need to be able to listen to mp3-formatted audio podcasts (voice-quality audio, not music) during my train commutes to work. Despite promises by the Cellular Junction "Wireless Consultant", I have not been able to get this to work, even after purchase of a large-capacity microSD transflash card and the adapter to load files onto the microSD from my PC. Apparently the problem is in Verizon embedded software de-functioning the mp3 capabilities that were in the phone as manufactured by Motorola.

I am fortunate; I am only in day 11 of my contract and had insisted on an explicit clause written in that will allow me to return the phone and memory card if mp3 playing didn't work up until day 15 (Saturday, July 21st). But others are, I suspect, not so lucky.

My question for you: Why does Verizon do this on the Motorola RAZRs? Do they do it on all of their current line of VZW phones? More importantly, does Verizon intend to do this as a strategic business option in the future? Or are they getting enough heat so as to question the business sense of such restrictions, and might consider a more open growth strategy?

Information and communication technology is growing where open standards are used. Attempts to make open technology proprietary will just drive customers to other vendors.

No, no problems!

VERIZON ROCKS

I really hate to say it, but from what I have seen there is not going to be any changes to the software besides upgrades. If you think about it, most people aren't going to care a whole lot about the features you refer to that are blocked as far as transferring ringtones and such. I have heard of ways to unlock these features but never tried anything myself. Try howardforums.com, I see a lot of useful info on that site. Just keep in mind this change may void your warranty as with all other software hacks.

Yeah, I hear you. After all Verizon is a private business and can offer any combination of product/services at whatever price they want. My only choice is to buy, or not to buy. I have decided NOT to buy.

In this case, I returned the phone to the dealer and cancelled my contract yesterday. They returned 100% of the $215+ they collected from me two weeks ago and, per the phone call to two different folks at Verizon Wireless to cancel the service, I understand that Verizon will charge me only 13/30ths of the full monthly fee to cover the mobile service I had for those 13 days.

I guess VZW would rather not have folks like me and then try to collect more fees from the uninitiated consumer. I am not, so I will simply not buy from VZW. Caveat emptor!

Some of the telecomms finally "get it."

With T-Mobile releasing the Motorola Cliq (Motorola model MB200), I can finally do what I want on a Motorola phone without Verizon laming the feature set and restricting me from using all that the manufacturer has built in.

I hope this is the beginning of a trend. And if Android, an open mobile phone OS, helps drive the trend, even better.

Yeah, why are all the new phones verizon coming out with require the data plan to be added to the bill for an extra $30. I find this ridiculous.

Wouldn't you find it ridiculous to purchase a plane with the intent of driving it on the freeway? Smartphones without data plans are as useful as a color television to a blind person.

Any dissatisfied Verizon customers?

Similar Topics

Subscribe to Our Feed

Carriers Talk

Manufacturers Talk

Mobiledia Community