First bill from AT&T, monthly fee for first 5 days of us
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santehnik Posts: 2
Sat Jul 28, 2007 11:36 am
Just became a ATT customer 5 days ago, and received a first bill.
Bil says I owe a monthly fee for the first 5 days of usage,
because the billing cycle starts on particular date.
Called customer service and they said something about I pay for the next billing cycle.
Is this a kind of scum from ATT I don't know about?
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computerslayer Posts: 143
Phone Model: Blackberry 8820
Service Provider: AT&T
Sat Jul 28, 2007 8:28 pm
santehnik wrote:
Just became a ATT customer 5 days ago, and received a first bill.
Bil says I owe a monthly fee for the first 5 days of usage,
because the billing cycle starts on particular date.
Called customer service and they said something about I pay for the next billing cycle.
Is this a kind of scum from ATT I don't know about?
The way AT&T (formerly Cingular) bills you is based on the upcoming month. So you essentially pay one month in advance. Its not a scam and you can always call AT&T to ask about the particulars - its just the way they (Cingular, now AT&T) have done things.
AT&T offers help with adjusting your bill due date, if you're having trouble paying or would like to wait until your 30-day grace period is over. Call them if thats a concern of yours. I have found in my own dealings that there is a 10-day grace period after the posted due date on my bill before lates fees accumulate. I don't know if that is the common practice or something that comes after a period of on-time customer payments.
In any case, welcome to AT&T! I hope that the service is satisfying and you enjoy having wireless telephone access.
Respectfully,
Jacob M.
santehnik Posts: 2
Sun Jul 29, 2007 3:42 pm
So they are going to pay back one unused upcoming month payment when I cancel the service?
The service is OK as it is with all the other wireless providers.
computerslayer Posts: 143
Phone Model: Blackberry 8820
Service Provider: AT&T
Sun Jul 29, 2007 5:19 pm
santehnik wrote:
So they are going to pay back one unused upcoming month payment when I cancel the service?
The service is OK as it is with all the other wireless providers.
I don't know if they credit you the month's payment if you cancel the service - I would suggest that you not pay until you've made the decision to stay with AT&T. The bill has the due date on it, I'm positive that the date isn't before your 30-day trial period ends.
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