| Author |
Message |
McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
 
Wed Jan 09, 2008 4:45 pm |
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Is Webdunce still posting on Mobiledia?
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Jan 09, 2008 7:10 pm |
i think he pokes his ugly mug around every now and then
i found this on his profile
Last Visit: Mon Dec 03, 2007 5:42 am
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TheManator
Posts: 662
Phone Model:
SGH-D807 & SGH-i609 & 8GB iPhone
Service Provider:
at&t mobility |
Sat Jan 12, 2008 5:52 pm |
Our call center doesn't care about AHT.
It's all about resolving the issue and first call resoltuion. That is why OKC Quail Spring was #1 Call Center in the whole company for 2007.  Recap, recap, recap people.
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McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Tue Jan 15, 2008 4:22 pm |
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What was that, kneecap, kneecap, kneecap the annoying people?
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Jan 16, 2008 6:04 pm |
 uh what 
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aftershock
Posts: 2 |
Fri Feb 01, 2008 5:15 am |
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I work for west corp or cingular depending on how you look at it. I am in buisness care. My aht is suposed 450 or lower with a 10% trf rate is that the norm?
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TheManator
Posts: 662
Phone Model:
SGH-D807 & SGH-i609 & 8GB iPhone
Service Provider:
at&t mobility |
Fri Feb 01, 2008 12:45 pm |
Heh, not for me
My AHT on a good days is like 395, and transfers on a GOOD day is like 30%. Our call center has high transfers because NE customers don't know how to use an ivr.
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Feb 04, 2008 3:43 pm |
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no cust know how , i think it is supposed to go up atleas for SC CC, but latly i just get people who dont know how to STFU , or see they have somone who knows what they are taling about and ask like every question they have been saving for the last year
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McGirk
Posts: 2361
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Tue Feb 05, 2008 10:33 am |
Well why go throught the ivr more then once if you don't have to. 
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Tue Feb 05, 2008 1:41 pm |
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but the thing is they are calling in 3 and 4 times to see if they can goat diff answers out of people, i think att should start charginf to call cs, for just that reason
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