Most of the computer companies charge for customer service. They got tired of telling people the proper uses of the built in cupholder.
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BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Fri Feb 08, 2008 10:14 pm
there is more than one way to use the cup holder?
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Feb 15, 2008 11:36 am
Yes, it is actually designed to spindry coasters or even other discs such as thin frisbies and those compact discs that I heard my cousin talking about.
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Fri Feb 15, 2008 2:05 pm
oh yea i seen me one of those lasar disk and lasar disk players at THE Wal-Mart in town
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Mar 14, 2008 10:16 am
Don't laugh, but I actually have a laserdisc player. Bought it at a place I worked for $5. It is a really nice CD player, but it only plays one at a time.
WebDunce Posts: 182
Thu Sep 11, 2008 3:40 am
Ha, ha, I haven't posted in a long while.
By the way, most prepaid phones show up as not supported in Mobile Device Manager.
Frequently, when I can use the MDM, they don't get the text or whatever it is they're supposed to get.
I've worked there now for two years, now and have been moved to Prepaid Tech, but everyone at my call center (tier1 and tier2) generally will have to have the customer manually enter in medianet/mms settings. although, for nokia phone's it is easy to send the settings from nokia's website. however, the customer gets charged for several texts in that case.
And, now that I've moved to tech and CAN'T transfer the medianet calls, I've noticed that Device Tutorials has missing and/or wrong medianet/mms settings for like half the phones. Especially the nokia phones.
I'd say average medianet/mms call is 20 - 30 minutes (but can be like 10 if the customer is familiar with how their menus work and how to text).
As a tech, my AHT goal is 675 (11.25 mins), but since i averaged 900 in tier I, i average 1100 in tier 2.
Last edited by WebDunce on Thu Sep 11, 2008 4:29 am, edited 1 time in total
WebDunce Posts: 182
Thu Sep 11, 2008 3:50 am
I think it's funny. To activate a prepaid phone on our website takes like 3 minutes (i have a gophone and activated it online). You need your sim, imei, and zip code - that's it. You type in three numbers and click on your rate plan.
To activate via CARE or Telegence it requires about 10 minutes and a TON of mouse-clicks. I've got to look up their zip code in gears and figure out the service city code, market, billing system, etc. Then I've got to go to the appropriate billing system and open a new account, and for this I've got to click on several data fields, must have your name, full address, ask for a home number (we used to have to ask for a social, too, but could tell the customer it wasn't required).
(Telegence makes entering a street address an olympic challenge.)
The people who designed the website system probably asked themselves, "What's the easiest way possible to activate a phone?"
The people who designed the billing systems must have asked themselves, "What's the most difficult, convoluted way imaginable to activate a phone?"
Last edited by WebDunce on Thu Sep 11, 2008 4:21 am, edited 1 time in total
