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Home > Cell Phone Forums > Manufacturers Talk > Motorola Talk > Motorola RAZR keypad doesn't work

Motorola RAZR keypad doesn't work

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williamnyy
Antenna Booster Novice
Posts: 1
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Tue May 06, 2008 10:23 pm 
dontomas wrote:
I had the same problem with a razor: only the on/off key worked. The solution that worked for me was a simple cleaning, I didnt have to buy a membrane. To do this, you have to take the top apart (the part that has the camera), and clean a connector with alcohol. Its a bit challenging, so I'll explain. First you will need to take the 4 front tiny rubbers out of their spots (near the big LCD screen), one in each corner then you will need a special STAR screw driver, ( I used a tiny flat-head screwdriver and was careful not to strip the screw head). Next you will have to pry the back open with a small flat screw driver. There are two connectors visible, one connects to the camera the other goes back into the hinge of the phone. You'll need to clean the connecter that goes back into the phones hinge. Gently pry the silver top of the connector until it seperates and clean it with a q-tip and alcohol, let it dry, reconnect it, then try the phone out. I had to clean it 2 or 3 times so i wouldnt screw the phone back up until you try it, but eventually it worked good as new.


I dropped coffee on my phone and encountered the same problems enumerated here (unresponsive keypad.every button activated the voice recorder). I followed the steps above (even the part about needing to clean 2 or 3 times) and they worked perfectly. Thanks for posting them!

One thing I'd add is if you want to verify that it is the connector causing the problem, when you remove it, dial a number to verify that the keypad rings (of course, you wont be able to see the number, so it is best to call another cell or your own land line). If the phone rings, the problem is in deed the connector!
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