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gerio
Posts: 490
Phone Model:
Samsung Omnia II. Very cool.
Service Provider:
Verizon |
 
Mon Sep 17, 2007 12:39 pm |
I will agree, a rep should at least be polite and cordial, even when discussing an unpleasant situation. And 99% of the time, my experiences are just that. It's the one crappy one that we remember. And of course, nothing gets said too much about the customer's attitude when talking with a CSR under the same unpleasantness. I really do feel for them and I try to be nice knowing they probably just got off the phone with a trainwreck of a CSR call.
And truly nothing in the world sucks more than paying bills on your uncollected invoices, I certainly know that feeling. Still, I would be in really bad shape with crew and suppliers if I had to wait to pay them until I collected what was owed me. And my boss, damn, his outstanding invoices are around $48, 000 at the moment and that includes churches, a State Fair Comission, and one of the largest government military contactors in the country. Nonetheless, this morning, I got my usual fat paycheck and he was happy to give it to me.
Still, you passed on a free V9? Hell, go get it, I'll give you something for it. )) It will make a good spare in case someting happens to this new iPhone (so far, so good).
Good luck, Geri O
Geri O
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H82typ
Posts: 115
Phone Model:
Moto V180/(RIP) LG CU 400, LG CU720
Service Provider:
The New AT&T |
Mon Sep 17, 2007 1:47 pm |
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You got an iPhone?!
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gerio
Posts: 490
Phone Model:
Samsung Omnia II. Very cool.
Service Provider:
Verizon |
Mon Sep 17, 2007 8:14 pm |
Yup.
Geri O
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stymus
Posts: 24 |
Sat Jan 24, 2009 12:35 am |
First off sometimes the truth hurts. But you are right there is a good way and a bad way to tell someone they are a dead beat. One could of said based on the history of the account and that the account is past due we can process the order at this time or something like that.
Again customers need to accept accountability and when they get mad get mad athem selves
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