| Author |
Message |
Tmobilewhiners
Posts: 16
Phone Model:
Blackberry Curve
Service Provider:
T-Mobile |
 
Sat Jan 05, 2008 9:31 pm |
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a game? you are complaining about a game! wow.you are one of those customers that give me a headache.like the other guy said.you do seem pretty rude.sometime people dont want to help others when they.well treat you like crap.i know as a rep myself.i work my butt off to make sure my customer is happy or at least knows i tried my best.but to seriously go to the higher ups is pretty sad.and a waste of time.just get the game refunded and call it a day.
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k8thegr8
Posts: 2 |
Sun Jan 06, 2008 7:10 pm |
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Can anyone tell me if there is a way to make my Cingular SIM card work in the T-Mobile Sidekick LX?
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Tmobilewhiners
Posts: 16
Phone Model:
Blackberry Curve
Service Provider:
T-Mobile |
Sun Jan 06, 2008 8:12 pm |
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U can't do that with any sidekicks. Sidekicks cannot be unlocked they can only be used with Tmobile service
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bed
Posts: 3 |
Thu Jan 10, 2008 11:41 pm |
Hard to believe t-mobile customer service received award. The nymphs at the retail store said I could change service, but only through the customer service number. Called the customer service number and they said they couldn't change the service (FCC rule), only the retail store could. Went back to the retail store to talk to the nymph, who said customer service was wrong. Called the customer service number and had them speak to store manager. Store manager said he couldn't help me (because of the FCC rule), but refused to acknowledge nymph's mistake. Asked for his boss, said he WAS the boss. Said I could call the customer service number if I had a complaint. Finally got him to give me his supervisor's name, said it was Jim. Asked how I could reach Jim, he said call the customer service number. Finally got Jim's last name and emailed him. No response. Tell's me the attitude is pervasive in T-Mobile. Any insiders got anything to say?
Hope to publish their names on this forum soon.
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Tmobilewhiners
Posts: 16
Phone Model:
Blackberry Curve
Service Provider:
T-Mobile |
Fri Jan 11, 2008 2:05 am |
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Ok now see that makes me so mad! This is why people (customers, employees, anyone etc) get mad! Becuz people giving them incorrect information! I am a T-Mobile CCR and I hate when wrong info is given and no one wants to take the responsibilty of it. I am truely sorry that they have such idiots there at that Store, all you need is a Dealer Code (that's like an employee #) that wiill help on your complaint. I truely hope your issue was resolved.(.sorry for the Nymphs.and if there are typos or shorthand, I'm on my BB
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elmo01
Posts: 2206
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Jan 11, 2008 7:46 am |
| bed wrote: | Hard to believe t-mobile customer service received award. The nymphs at the retail store said I could change service, but only through the customer service number. Called the customer service number and they said they couldn't change the service (FCC rule), only the retail store could. Went back to the retail store to talk to the nymph, who said customer service was wrong. Called the customer service number and had them speak to store manager. Store manager said he couldn't help me (because of the FCC rule), but refused to acknowledge nymph's mistake. Asked for his boss, said he WAS the boss. Said I could call the customer service number if I had a complaint. Finally got him to give me his supervisor's name, said it was Jim. Asked how I could reach Jim, he said call the customer service number. Finally got Jim's last name and emailed him. No response. Tell's me the attitude is pervasive in T-Mobile. Any insiders got anything to say?
Hope to publish their names on this forum soon. |
the magic question. HOW or WHAT did you want to change?
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bed
Posts: 3 |
Fri Jan 11, 2008 9:53 pm |
Wanted to change my phone number.
The point I am trying to make is how incompetent [the nymph didn't know the FCC rule] and jack-happy. They failed to acknowledge their mistake; instead each blamed it on the other and refused to fix the problem. Good customer service tries to right the wrong; we all make mistakes. But manager just tried to b.s. me to cover his you-know-what.
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Shalalala
Posts: 661 |
Sat Jan 12, 2008 9:48 am |
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Wow - you really are rude.
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bed
Posts: 3 |
Sat Jan 12, 2008 11:29 pm |
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Not sure why you say i'm rude (the customer). Is that what you're saying? If so, help me understand, please!
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phonemaster
Posts: 1 |
Wed Jan 16, 2008 12:19 pm |
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My best advice to you is buy a PSP and use your phone for talking and not for playing silly games and get a life dude. Country is at war and you are wining over a stupid game. come on dude!
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