The point I am trying to make is how incompetent [the nymph didn't know the FCC rule] and jack-happy. They failed to acknowledge their mistake; instead each blamed it on the other and refused to fix the problem. Good customer service tries to right the wrong; we all make mistakes. But manager just tried to b.s. me to cover his you-know-what.
OK. we have established that 2 employees of tmobile need some direction.
but the answer the gave you was technically correct call cutomer care for a number change. you will see pasted below the direction given at the tmobile website regarding a number change
How Long Does It Take to Change My T-Mobile To Go Phone Number?
It can take up to 24 hours to change your T-Mobile To Go phone number. To change your number, call Customer Care.
