got a new phone that was accessing data without my knowledge and I got this huge bill. i had no way of knowing untill i got the bill. didn't even know that was possible with my coverage. i had asked for unlimited minutes a few years ago after i once got a big bill to avoid this type of thing. at the time i was very specific that i did not want any surprizes on my bill and i needed to know that it would be the 70 per month charge. when i called on this item the customer care people told me that my phone used the time, its in the contract, and i have to pay the 1,479. do i have any hope?
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elmo01 Posts: 2335
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Fri Dec 07, 2007 12:36 pm
you could try escalating to a supervisor.
4starcashier Posts: 19
Wed Dec 19, 2007 4:37 am
CellOne Sucks believe me I've heard stories.sorry this don't help.shouldda went with a name brand carrier.and NOT U.S. Crapular! (Cellular)
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Tue Jan 22, 2008 10:55 am
To be honest you're stuck in sort of a he said, she said situation. You can say you didn't know the phone used it, and they can say you're dodging the charges.
