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Home > Cell Phone Forums > Service Provider Talk > CSR Talk > Dual skills

Dual skills

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kokaneebaby8
Radiation Shield Addict
Posts: 54

Phone Model:
Samsung A900

Service Provider:
Bell Mobility
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Wed Nov 28, 2007 5:09 pm 
How many of you at the center you work at have dual or even triple skills? Here in this center we have ATT orange and BCV. I do care, TDMA tech and transition coach for the newbs.
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Naelyan
Radiation Shield Addict
Posts: 70

Phone Model:
Samsung M620 Upstage

Service Provider:
SaskTel
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Wed Nov 28, 2007 7:08 pm 
In Regina, we're Orange/BCV (though I'm not sure if they've phased out the BCV or not? Haven't heard much about it lately, and I'd heard something about just combining the queues a while back).

I'm part-time, so I'm strictly orange. And Dec. 5th is my last day, so I'm a happy camper.

steva11
Flashing Antenna Designer
Posts: 1688

Phone Model:
w810i/pearl

Service Provider:
Rogers
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Fri Nov 30, 2007 6:52 pm 
tdma tech!? wow.i used to be blue gsm/tdma, but now it's straight up CDS. never did orange care at all.came straight from blue to here.

BigRUSS
Flashing Antenna Designer
Posts: 2105

Phone Model:
two cans ( del monte) and some string,

Service Provider:
RussCo
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Wed Dec 05, 2007 2:12 pm 
AUstin call center ,were basic care , but i get alot of agents who eiterh get overflow routed to me, or are just too lazy to call the agent queue.

I also do TOS ( just because i know how) it was basic training when i started

TheManator
Faceplate Artist
Posts: 662

Phone Model:
SGH-D807 & SGH-i609 & 8GB iPhone

Service Provider:
at&t mobility
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Sat Dec 29, 2007 5:54 pm 
I am cust care, tier 2, pmc/ans, converted care and just got done doing iphone activation support

go me
GreySoul
3D Hologram Enthusiast
Posts: 37

Phone Model:
Samsung SYNC

Service Provider:
AT&T
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Tue Jan 01, 2008 4:57 pm 
baton rouge = relocation, after hours tech, after hours customer care, after hours prepaid, iphone activation, what else? i can't remember.as far as i know we do everything but payment arrangements lol

TheManator
Faceplate Artist
Posts: 662

Phone Model:
SGH-D807 & SGH-i609 & 8GB iPhone

Service Provider:
at&t mobility
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Tue Jan 01, 2008 6:51 pm 
We do that
Care lets us

McGirk
Flashing Antenna Designer
Posts: 2361

Phone Model:
AX380 Wave

Service Provider:
Alltel
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Tue Jan 15, 2008 5:02 pm 
I can walk and chew bubble gum. I can even walk, talk, and chew bubble gum. I can NOT walk, talk, chew bubble gum, and yo yo. At least they don't let me.

BigRUSS
Flashing Antenna Designer
Posts: 2105

Phone Model:
two cans ( del monte) and some string,

Service Provider:
RussCo
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Wed Jan 16, 2008 4:50 pm 
i can berate idiots on here and take calls at the same time

McGirk
Flashing Antenna Designer
Posts: 2361

Phone Model:
AX380 Wave

Service Provider:
Alltel
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Sat Jan 19, 2008 4:40 pm 
Now that is a leet skillset!
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