i would never work for you , it is obvious you know nothing of business, you just know what YOU want , and if you dont get what YOU want then its bad business or bad CS, ya know when my 4 yr old neice doesnt get her way she holds her breath and stmps her feet
My business's run just fine. why don't you go tell your supervisor about your little theory? yeah you guys deal with alot of pricks and i actually have some respect for your patience. but to assume the customer owes you something is just plain ridiculous, and childish at that. without the customers att makes no money, without money, you don't have a job. so be thankful people call in with problems, and if they do start yelling, quickly take control of the call instead of providing them with bad service. you have alot to learn about the service industry russ.
Thanks For The Support. The Mind States Of Some People In My Generation Astonishes Me. Everyone Always Wants Something For Nothing, And Expects The World. And Don't Disagree With Them! No They Are Always Right Despite Their Highest Educational Level Is Only High School Or An Associates Degree.
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Wed Mar 05, 2008 4:16 pm
just about everything you post contradicts a previous post, people think just because they pay their bills on time or they have been a long time cust they "deserve" free stuff free phone waived fees whatever. So you support rewarding people for doing what the said they would do, Getting a "gold star" for being responsible. Saying " I pay my bills on time give me something free" is like saying " I take care of my kids" YOUR SUPPOSED TO!
Now im not saying that I ever treated anyone disrespectful, I am saying that I was more willing to go above and beyond for people (no matter how long they were a cust) that were treated me with respect, and courtesy, for the people who want to cuss and degrade me , the would get the verbatim rules , the by the book do what should be done not what can be done
just about everything you post contradicts a previous post, people think just because they pay their bills on time or they have been a long time cust they "deserve" free stuff free phone waived fees whatever. So you support rewarding people for doing what the said they would do, Getting a "gold star" for being responsible. Saying " I pay my bills on time give me something free" is like saying " I take care of my kids" YOUR SUPPOSED TO!
Now im not saying that I ever treated anyone disrespectful, I am saying that I was more willing to go above and beyond for people (no matter how long they were a cust) that were treated me with respect, and courtesy, for the people who want to cuss and degrade me , the would get the verbatim rules , the by the book do what should be done not what can be done
I Totally Agree With You. People Attack The Wireless Industry Like No Other. And If You Can Keep Your Cool Awesome. Absolutely Awesome. I Admit I Do Look For Deals On Handsets Every So Often But That's Because Of The Contract They Want Me To Sign. If They Were Like Europe And Had No Contracts I Wouldn't Mind Paying Retail For A Handset. But Back To Topic. Seems Your Knowledgeable About The Wireless Industry To A Point. And You Should Be. And I Say To A Point Because You Are Not An Engineer, And Only They Or Really Bored People Know How It Really All Works.
Bobbymo Posts: 1
Sat Feb 07, 2009 10:42 pm
BigRUSS wrote:
WOW and with an attitude like that im actually shocked that customers aresurprised they get condescending responses from customer service reps.
You know respect isn’t something you deserve as a customer , its something you earn, by treating the people who are there to help you with the same respect you want to be treated with
I got a good laugh out of this response. A customer has earned respect in the sense that they are a CUSTOMER and have paid for a service. The minute they hand you money, they have expectations. Whatever reason, rational, irrational, or down right crazy, they are not happy with said service otherwise they would not be calling. Unless they are beligerent or threatening, you are never allowed to become hostile. The diffucult customer is actually a good customer. If you can solve the problem, or at least give them the feeling that THEY won, even if they didn't, you have a loyal customer.
If you actually work in the service industry you are the reason we now here "This call may be recorded for quality assurance reasons."
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