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Home > Cell Phone Forums > Manufacturers Talk > Motorola Talk > Motorola Phone Tools can't transfer files

Motorola Phone Tools can't transfer files

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LadyJ1015
Antenna Booster Novice
Posts: 2
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Thu Feb 07, 2008 1:28 am 
I have a Moto Razr V3mM (already did the seem edit) and I cannot transfer or save audio files with MPT, says its missing a mp3 codec. I have P2k Commander d/l to my comupter as well (using Vista) and when I try and run it I get an error "P2k Commander.exe has stopped working". Any ideas? I also have Audacity & RazrLame on my computer as well. I am just trying to get my own ringtones to my phone and I need some help. Much appriciated in advance.

edit: i found a version of P2K to work on my comp. Now i am trying the explanation of how to get ringers to work, we shall see if it works. *crosses fingers*
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LadyJ1015
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Posts: 2
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Fri Feb 08, 2008 12:15 am 
jwc1926 wrote:
I recently addressed this issue on another thread. I'll re-post it for you here:

Starting from scratch with your new v3m out of the box, you will need:

(1) The latest handset drivers for your phone which you can get by Google-searching the following search terms: motorola handset usb drivers. (Sorry. I can't post the link. This forum won't let me.)

FYI, these drivers work with VISTA!

(2) Motorola Software Update which you can get by Google-searching Motorola Software Update. It's the first hit for me.

When you get to the correct page on this website you will need to select your carrier and your phone. I selected Verizon and V3c (even though I have a V3m phone).

(3) P2kCommander:

Google search this. It's the first hit. On the site, just click on the "anchor" on the ship to download the zip file.

This is a standalone file. You don't need to install it.

(4) A USB cable to connect your V3m to your computer.


**********


Okay, here are the steps. Bear in mind, I am running Windows Vista Home Basic (32-bit).

DO NOT CONNECT YOUR PHONE UNTIL INSTRUCTED.

(1) Install the handset drivers for your phone.

(2) Install Motorola Softare Update (abbreviated MSU).

(3) Download P2kCommander and extract the files in the zip archive to a folder on your machine. I just extracted them to a folder on my desktop.

(4) Run Motorola Software Update (MSU).

(5) Power on your phone and connect it to a HIGH SPEED USB port on your computer. IMPORTANT: Do not connect your phone to your computer through a USB Hub. It has to be direct! Also, if you connect your phone to an older low speed USB port, your computer may not recognize your phone.

At this point MSU will detect your phone after a few seconds (you'll hear your phone bleeping) if you've installed the drivers correctly. When you see the "MEID Number" appear in the MSU program window, you're golden. Nine times out of ten, if you experience problems, it is because the drivers are all f-d up. See "Troubleshooting" below for suggestions on how to correct this problem.

(6) Once MSU has detected your phone, minimize (DO NOT CLOSE) MSU.

(7) Launch P2kCommander. It will ask you if you want to upgrade. I just click "No," but one of these days I probably will upgrade.

(8.) On either the left pane or right pane drop-down menu (doesn't matter which one), select "P2k Mobile Phone." If all goes well, you'll connect to your phone and be in the root directory of your phone.

(9) Go into the root directory (named "a" on my phone) and select both MyToneDB.db and TmpTneDB.db. (FYI, for novices, after you've clicked on and selected a file, you can hold down the "Ctrl" key to select a SECOND file with your left mouse button.)

(10) In the opposite pane, use the drop-down menu to browse to a location on your local machine that you prefer and click on the "Copy" button in P2kCommander to move the two files you selected over to your machine.

(11) After you have copied those two files, DELETE THEM FROM YOUR PHONE by right-clicking on each one in P2kCommander and choosing "delete." I only copied them to my local machine first in order to back them up. But these are the files that prevent you from using your own custom ringtones even if you've copied them over to your phone.

(12) Now browse to the directory on your phone that contains your phone's ringtones. The full path from the root directory on my phone is: a/motorola/shared/ringtone.

(13) Now go back over to the pane for your local machine, select your custom-made or downloaded mp3 ringtones, and copy them over into your phone's ringtone directory using the "Copy" button in P2kCommander.

DONE!

(14) Close P2kCommander, close MSU, unplug your phone, and power-off and restart your phone. You can now SET your custom ringtones. If you didn't delete the two files I mentioned above, you'd be able to see your custom ringtones, but not SET them as the default or for particular people in your contacts list. (I hate Verizon.)

IMPORTANT: You need to delete the two files I mention above EVERY TIME YOU UPLOAD NEW RINGTONES THAT YOU'VE MADE. This is because your phone regenerates the two damn files every time you start your phone.

If you're looking for a program to help you make ringtones, I suggest Audacity. Google-search Audacity. It is the first hit. Best of all, it's free! Customarily, ringtones are about 30 seconds long. You can use Audacity to make 30-second clips of your favorite songs and export them as mp3s. You can also fade them in or fade them out, and even add other effects.

TROUBLESHOOTING:

If you're having trouble connecting to your phone using MSU, you probably f-d up the driver installation. To fix this, go into your Control Panel and remove any programs having to do with Motorola driver installations. HOWEVER, after uninstalling, you'll definitely need to go to the folder where the drivers are located and manually delete everything in the following directory because the uninstall in Control Panel doesn't do the job entirely:

C:\Program Files\Common Files\Motorola Shared\MotPCSDrivers

Just delete everything in that folder and start over with the driver installation. That worked for me.

Good luck!


icon_biggrin.gif icon_biggrin.gif I just wanted to say a HUGE thank you to you!! Thanks to this tutorial I have figured out a way to add my own ringtones so now I don't have to pay for them any more! Verizon users UNITE!!! LOL
oschmitt
Antenna Booster Novice
Posts: 1
Reply with quote Report post to Moderator
Sat May 17, 2008 4:45 pm 
Hey JWC1926
Great tutorial! You do a really good job of explaining each step in detail. I too can transfer my own ringtones. Thanks a million and one.
Keep up the good work
Bill Thomas
3D Hologram Enthusiast
Posts: 27
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Sun May 18, 2008 8:57 pm 
jwc1926 wrote:
I recently addressed this issue on another thread. I'll re-post it for you here:

Starting from scratch with your new v3m out of the box, you will need:

(1) The latest handset drivers for your phone which you can get by Google-searching the following search terms: motorola handset usb drivers. (Sorry. I can't post the link. This forum won't let me.)

FYI, these drivers work with VISTA!

(2) Motorola Software Update which you can get by Google-searching Motorola Software Update. It's the first hit for me.

When you get to the correct page on this website you will need to select your carrier and your phone. I selected Verizon and V3c (even though I have a V3m phone).

(3) P2kCommander:

Google search this. It's the first hit. On the site, just click on the "anchor" on the ship to download the zip file.

This is a standalone file. You don't need to install it.

(4) A USB cable to connect your V3m to your computer.


**********


Okay, here are the steps. Bear in mind, I am running Windows Vista Home Basic (32-bit).

DO NOT CONNECT YOUR PHONE UNTIL INSTRUCTED.

(1) Install the handset drivers for your phone.

(2) Install Motorola Softare Update (abbreviated MSU).

(3) Download P2kCommander and extract the files in the zip archive to a folder on your machine. I just extracted them to a folder on my desktop.

(4) Run Motorola Software Update (MSU).

(5) Power on your phone and connect it to a HIGH SPEED USB port on your computer. IMPORTANT: Do not connect your phone to your computer through a USB Hub. It has to be direct! Also, if you connect your phone to an older low speed USB port, your computer may not recognize your phone.

At this point MSU will detect your phone after a few seconds (you'll hear your phone bleeping) if you've installed the drivers correctly. When you see the "MEID Number" appear in the MSU program window, you're golden. Nine times out of ten, if you experience problems, it is because the drivers are all f-d up. See "Troubleshooting" below for suggestions on how to correct this problem.

(6) Once MSU has detected your phone, minimize (DO NOT CLOSE) MSU.

(7) Launch P2kCommander. It will ask you if you want to upgrade. I just click "No," but one of these days I probably will upgrade.

(8.) On either the left pane or right pane drop-down menu (doesn't matter which one), select "P2k Mobile Phone." If all goes well, you'll connect to your phone and be in the root directory of your phone.

(9) Go into the root directory (named "a" on my phone) and select both MyToneDB.db and TmpTneDB.db. (FYI, for novices, after you've clicked on and selected a file, you can hold down the "Ctrl" key to select a SECOND file with your left mouse button.)

(10) In the opposite pane, use the drop-down menu to browse to a location on your local machine that you prefer and click on the "Copy" button in P2kCommander to move the two files you selected over to your machine.

(11) After you have copied those two files, DELETE THEM FROM YOUR PHONE by right-clicking on each one in P2kCommander and choosing "delete." I only copied them to my local machine first in order to back them up. But these are the files that prevent you from using your own custom ringtones even if you've copied them over to your phone.

(12) Now browse to the directory on your phone that contains your phone's ringtones. The full path from the root directory on my phone is: a/motorola/shared/ringtone.

(13) Now go back over to the pane for your local machine, select your custom-made or downloaded mp3 ringtones, and copy them over into your phone's ringtone directory using the "Copy" button in P2kCommander.

DONE!

(14) Close P2kCommander, close MSU, unplug your phone, and power-off and restart your phone. You can now SET your custom ringtones. If you didn't delete the two files I mentioned above, you'd be able to see your custom ringtones, but not SET them as the default or for particular people in your contacts list. (I hate Verizon.)

IMPORTANT: You need to delete the two files I mention above EVERY TIME YOU UPLOAD NEW RINGTONES THAT YOU'VE MADE. This is because your phone regenerates the two damn files every time you start your phone.

If you're looking for a program to help you make ringtones, I suggest Audacity. Google-search Audacity. It is the first hit. Best of all, it's free! Customarily, ringtones are about 30 seconds long. You can use Audacity to make 30-second clips of your favorite songs and export them as mp3s. You can also fade them in or fade them out, and even add other effects.

TROUBLESHOOTING:

If you're having trouble connecting to your phone using MSU, you probably f-d up the driver installation. To fix this, go into your Control Panel and remove any programs having to do with Motorola driver installations. HOWEVER, after uninstalling, you'll definitely need to go to the folder where the drivers are located and manually delete everything in the following directory because the uninstall in Control Panel doesn't do the job entirely:

C:\Program Files\Common Files\Motorola Shared\MotPCSDrivers

Just delete everything in that folder and start over with the driver installation. That worked for me.

Good luck!


Thanks a dozen.

Maybe this information might be useful for me and I can pass it along to those who might need it.

Good for you man, taking your time to write it up. icon_wink.gif
adambellar
Antenna Booster Novice
Posts: 1
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Fri May 30, 2008 1:14 am 
is there any way i can take the pictures off my v3 and put them on my computer
kruzo
Antenna Booster Novice
Posts: 1
Reply with quote Report post to Moderator
Wed Oct 01, 2008 12:00 pm 
jwc1926 wrote:
I recently addressed this issue on another thread. I'll re-post it for you here:

Starting from scratch with your new v3m out of the box, you will need:

(1) The latest handset drivers for your phone which you can get by Google-searching the following search terms: motorola handset usb drivers. (Sorry. I can't post the link. This forum won't let me.)

FYI, these drivers work with VISTA!

(2) Motorola Software Update which you can get by Google-searching Motorola Software Update. It's the first hit for me.

Good luck!


Hi, I followed your excellent instructions, and got as far as seen ESN number in MSU and P2K started. however P2K does not show the a drive when I select it and do Re-read. What can be the problem. The drivers seem all OK -- I got a message saying "your hw is ready". however, if this helps, my dirvers came along with the Motorola Phone Tools which I also have installed (but not running)

Any ideas?!

Using V3M on Verizon

Thanks

K
mg734uatyaho
Antenna Booster Novice
Posts: 2

Phone Model:
Motorola V750

Service Provider:
Verizon
Reply with quote Report post to Moderator
Fri Oct 24, 2008 7:44 pm 
Please anyone out there. I just purchase a Motorola V750 Adventure. I need something that will bring me to unlock mode. After I purchased my phone through Verizon I realized that they put a block on transferring photos, videos, and ring tones through Motorola Phone Tools (MPT). I tried bitpim . org .....check it out...but my phone is not on the list. I did a lot of research and reading about the blocks, I personally think this is wrong for verizon doing this and want to petion it. This V750 is a new model, and I would appreciate any help. Thank you so much for you time. Mike
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