I have had the Shine CU720 for several days and noticed today that the reception inside my home is reduced when I hold the phone. When the phone is lying on a table it usually gets 1-4 bars but they will drop off when I hold the phone in any position. Outside the signal is stronger and the phone gets 5 bars easily and doesn't lose them when I hold the phone. I have been using Bluetooth inside to avoid holding the phone when talking but wonder if this might be a defective unit.
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BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Tue Jan 15, 2008 7:22 pm
possible due to the metal caseing , did you have att service prior to getting the shine? If so how was your reception ? what matrial is you house made of? what is your zip ?
RustyDG Posts: 2
Tue Jan 15, 2008 8:46 pm
The metal casing is probably conducting the signal into my hand when I touch the case, but I have been using a Motorola Razr V3 for a couple of years and it's metal also. I haven't changed carriers (Cingular) so I'm familiar with the level I can expect. The Razr worked well with 1-3 bars inside the house (which has a lot of metal in the roof). I'm questioning the fact that the phone can show 4 bars when lying on a table and after picking the phone up the reception fairly quickly diminishes. And outside where the bars are 4-5 all the time, the same thing happens but not so much that I lose the signal completely. It seems that there's some kind of "grounding" problem perhaps. I was looking for a stylish phone with an mp3 player on the AT&T network. The Shine felt great when I handled it in a store. Any others you'd recommend?
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Wed Jan 16, 2008 3:33 pm
iagree with you sounds like a issue with the antenna grounding , if its been less than 30 days take it back to the store you bough it at and exchange it if over 30 days call warranty 1800 801 1101
gwilly Posts: 2
Fri Aug 01, 2008 9:39 pm
just purchased lg shine, it has only 2 bars, when opening slider, drops to 1 bar and sometimes no bars. ATT says I am in good area for coverage. I always had at least 5 bar in house for over 8 years, now my razar and tried samsung slider, now the shine all phones are dropping calls. And has poor signal strength. I think it has to do with ATT new "network", all WAS great, I have many people complaining of dropped call and reception in our area. No help from ATT.
GadgetBoy Posts: 1
Wed Aug 13, 2008 5:09 pm
I have the same problem as you on my brand new Shine. Through testing, I've discovered several things (assuming your problems are the same as mine):
- The area that your hand must be covering to cause a drop in service is relatively small. Just about the bottom part of the phone that is uncovered even while the phone is slid shut, but on the back only.
- The only material that seems to cause this drop in service is. well me. my hand, arm, or leg causes this, but no other material I have discovered yet.
This makes me wonder if the problem could be solved by putting a thin layer of some insulator on the part of the phone affected, because I think these results indicate that its conduction related.
gwilly Posts: 2
Fri Aug 15, 2008 9:26 pm
GadgetBoy wrote:
I have the same problem as you on my brand new Shine. Through testing, I've discovered several things (assuming your problems are the same as mine):
- The area that your hand must be covering to cause a drop in service is relatively small. Just about the bottom part of the phone that is uncovered even while the phone is slid shut, but on the back only.
- The only material that seems to cause this drop in service is. well me. my hand, arm, or leg causes this, but no other material I have discovered yet.
This makes me wonder if the problem could be solved by putting a thin layer of some insulator on the part of the phone affected, because I think these results indicate that its conduction related.
yoonsoo Posts: 1
Thu Feb 12, 2009 5:14 pm
RustyDG wrote:
I have had the Shine CU720 for several days and noticed today that the reception inside my home is reduced when I hold the phone. When the phone is lying on a table it usually gets 1-4 bars but they will drop off when I hold the phone in any position. Outside the signal is stronger and the phone gets 5 bars easily and doesn't lose them when I hold the phone. I have been using Bluetooth inside to avoid holding the phone when talking but wonder if this might be a defective unit.
I have been using Silver shine from last September and had the exact same problem like you. Did you solve this problem? I asked LGE service and they wanted me to contact ATT about this and ATT recommends warranty replacement. But nobody mentioned or acknowledge that some Shine phones have this kind of problem. I would try call warranty dept anyway.
The only solution I found using this phone at home (I have similar issue at my work too) is that using bluetooth headset or speakerphone. How sad!
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