Best Call Yet

I'm not a csr. I actually read these for two reasons. #1 for humor and for #2 for knowledge.

I used to work for AT&T in their business care department. (Gag) Now I work for best buy mobile and as part of my job, I can actually bash AT&T (when the situation permits it).

The other day, I had a guy call in the other day asking about a "camel" phone and if i "killed" the radio with the phone.

Turns out, he was asking about a CAMERA phone and if we CARRIED a radio on a phone. This guy was just something else.

Me: Sir, can you describe the phone you're interested in?

Cust: It's a camel phone.

Me:

(mutes and turns to collegue next to me) Camel phone? what the eff is that? (back to customer) Okay, sir can you tell me anything else about the phone? What color is it?

Cust: Black and metal.

Me: Okay. Does it flip open, slide up or down or is it just a bar?

Cust: Yes.

Me: *Smacks head*

At that point my supervisor, who was listening on the call, came over and took control of the call, because she could tell I was getting frustrated beyond comprehension.

As a former AT&T business care representative, I had people all the time call in saying that there was no way that their bill could be that high!

Me: Well, ma'am, it looks like your phone numbers ending in XXXX, XXXX, and XXXX have all been texting quite a bit.

Cust: Well, that's not possible.

Me: It's not? Okay (takes the bait), why isn't it possible?

Cust: well, they're too young to text, they wouldn't know how.

Me: (safely assuming she means her kids by this point, and having checked previous months usage) Okay, well, I have to admit, this kind of usage goes back a few months.it seems to be constistent.

Cust: Are you calling me a liar?

Me: *Thinking* No, I'm calling your children liars. *saying* Do you have one of those phones handy?

Cust: yes.

Me: Do me a favor and go to the messages section.now look for outgoing.

Cust: That little ****! GET YOUR *** in here and explain these messages!

Me: ROFL

Kid in background: But MOM! My friends said it didn't cost nothin!

Me: ROFL even harder!

Yeah, needless to say, the mom bout beat the kid while still on the phone, and then, once that was done, blocked all texts, mms, and media net on all of her kid's lines. LoL I couldn't stop laughing after that.

Me: Helllo Ms. customer thank you for holding I understand you were looking to purchase the new Iphone 3G?

Cust: Yes I am having problems with my phone and I was advised I can only purchase it at $399. why cant i get it at $199?

Me: Well looks like your recently did an upgrade last january of 2008

Cust: Well my friend called in and was told as long as you are 17 months into your contract you can get it at the lower price.

Me:

Umm ok well lets see you are currently 12 months and 5 days into your contract!

Cust:

ummm well uhhh?

Lmao Highlight of the day! haha

My customer of the day yesterday:

Me: Thank you for calling Best Buy Mobile. How can I assist you?

Cust: Yeah, I need to cancel my order.

Me: Okay, I'd be happy to help you with that, can I get your order number?

Cust: (Gives me an order number 10 digits long)

Me: O.k.sir, are you sure you purchased this item at Bestbuy.com?

Cust: maybe? I did it online.

Me: Okay, well, what I'm running into is that this order number is too short to be a Bestbuy.com order number, plus it'd have letters at the beginning of the order number. Are you sure that's the entire order number?

Cust: (Repeats same order number)

Me (Getting frustrated): Okay sir, what is this order for?

Cust: a refurbished lg shine.

Me: Okay, sir, we don't sell refurbished phones at Best Buy, other than the iphone and that's only available in store. You wouldn't be able to place an order for a refurbished lg shine on our web site. Do you remember where you purchased if from?

Cust: Oh, you know what I think I got it at ATT.com.

Me: Ah, well, that would make sense.

Cust: So, can you cancel the order?

Me: *Bangs head on desk*

i am a tech support rep for att

heres my call for you

cust yes i just bought this blackberry and it is not working

me where did you get this phone and what is it doing

cust well i bought it at a cell dr store

me do you rember the model of blackberry it is

cust it is the 9850

me does it say att any where on the phone

cust no it says verizon

Cptech - We get that stuff all the time.

Customer: Yea, I saw you have the iphone available on your web site. I just want to know, can I use that on Verizon?

Me: No, sir, you would not be able to. You would have to switch to AT&T to use the phone.

Customer: Why is that?

Me: Well, sir, for one AT&T is the exclusive carrier for the iphone at this time. Also, another thing to keep in mind is that the technology that the iphone uses is only compatible with AT&T's network.

Customer:. . . . Oh. So can I get the iphone and use it on verizon?

Me: Head + Desk

Anyone else have customers calling Blackberries, Blueberries?

Constantly.

I think my favorite one was, "I want one of them there huckleberry things. You know, that them there smart phony thing."

"A blackberry sir?"

"Is that a smart phony?"

"Yes."

"Well, then I guess that's what I want."

Best Call Yet

Similar Topics

Subscribe to Our Feed

Carriers Talk

Manufacturers Talk

Mobiledia Community