WE have contests.
Most feature sales - we get PDAs and new phones (for me to sell, as I've won four over the past three months)
Top Team? We get a free $200 lunch for our team
Top Performer? Besides the cheesy award, we get a $25 gift card.
Tell me what your call center does to boost moral and keep churn low? (We have a 80% churn rate )
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McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Sat Jan 26, 2008 10:16 am
To reduce churn, stop selling Powersource/Hybrid phones. Even having the drawbacks explained to them, and we have a near 75% return rate.
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Mon Jan 28, 2008 2:42 pm
m o r a l ? we get a candy bar every now and then , Oh and they take away our free coffe , and cups, plates, utincels, but if we get a 100 on QA we were getting B a l o o n s but i guess they ran out because thats stopping
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Tue Jan 29, 2008 10:30 am
I like balloons.
Shalalala Posts: 658
Thu Jan 31, 2008 3:39 pm
Balloons?
We get a certificate for 100%.
We get balloons for perfect WAVE (orange), we used to get blue balloons for RTB, we also get gold balloons for customer compliments (my desk is about to fly away with all of mine). Yeah, I kiss customer's asses a lot, so what? I get $50 gift cards if I get a lot (which I do).
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Feb 01, 2008 10:02 am
If customers are happy . . . I get to keep my job, how's that for morale!
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Mon Feb 04, 2008 4:05 pm
customers are never happy
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Tue Feb 05, 2008 10:28 am
/doh
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Tue Feb 05, 2008 1:51 pm
it would be more appropriate to say moderately satisfied
)
