| Author |
Message |
Barciur
Posts: 245
Phone Model:
Nokia 5300
Service Provider:
T-Mobile USA/Plus GSM |
 
Tue Feb 05, 2008 4:03 pm |
Hi
My dad got his phone stolen and I'm wondering what T-Mobile can do about it? I know they can block the number, but is there anyway that they will block the phone of the network? It is not the T-Mobile phone, it's a European phone from import.
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mpapple10
Posts: 1015
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Wed Feb 06, 2008 6:20 am |
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If the sim is from tmobile usa, it can be deactivated. The only thing they can do for the phone is blacklist the imei.
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Wed Feb 13, 2008 3:32 pm |
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Check the contract . did you do what was asked in the event of a stolen phone or un-authorized charges . you must contact Customer Service ASAP to stop the service . if you're not able to verify the account (I'll explain this later) you cannot stop the service, make sure the account is noted, ask for the CSR's name & id#, make note of the date . get that password & call back to stop the service for that phone . if he is still under contract he is still obligated, the service can be inactive for about 30 days, you have to replace the phone and re-start the service, meanwhile if charges incur, go to the police and report the stolen or lost phone . you must have the date and time of the event on the police report not an incident report . your obligation with regards to the charges if that you have to notify ccare, you did that to stop the service, if under contract re-start the service to continue the contract . fax a brief explanation of what happened, (KISS) keep it simple seriously . include the police report with the T-Mobile account number on EVERY document that's faxed . more than likely if the documents support what is in the account the charges will be dropped . personally I prefer to get everything in writing, venting does not good here . you want the facts in writing . Dear Sir . the charges were adjusted . Ahhhhhhhhhhhhhh . oh I've checked with other departments and you must verify the account (why FCC demands it) so if you're wondering about the adding of passwords or persons to your account . it's FCC rules not T-Mobile
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