Confused about Verizon's New Every Two program

>__> Well, I'm really confused about the New Every Two program right now. Maybe this is just something that I'm not getting, but I seem to have a problem. I'll be visiting a Verizon Store in the next few days if I can't figure out what's wrong.

Basically, according to Verizon, my 2 year contract is up, and I can upgrade phones at the "discount" price. After looking at the prices of the phones, they are the same prices for both new customers and my prices. According to my plan and the deal details, I should be getting $100 of credit towards my phone, but that doesn't seem to be showing up.

Now, I may be feeling silly, but either I'm getting ripped, or is there some loophole I'm missing. I think the details say I have to keep the phone for 24 months before I can upgrade, does that mean I need to wait some more time before I can buy the phone with credit? I guess I wouldn't mind waiting a little more time, but I am confused.

So, long story short, I guess my question is, is my contract over, but my 24 months not? O__o or is there a screw up somewhere?

Thanks for any help

I don't know, I always thought it was $50 or $100 off the full retail price of the phone. Or maybe they just take that much off the price that's the same as a new customer. The discount was different back when I last did an upgrade. If you've ever tried to get a new phone before your upgrade period, the true prices of the phones would be displayed. My recently got cracked, so I went looking for a vx8350, which goes for $219.00. I wasn't about to pay that price, so I'm sitting here with a broken screen until my "new every two" comes up again.

I find the new every two interesting as my 2yrs should be up this month, yet they are trying to tell me its August, when I know I got my phone for Valentines day 2 yrs ago. and the deal is you have to renew for another 2yrs and Im not sure I want to do that either.

I don't really understand the $100 discount I guess. Since I am renewing the contract, wouldn't that mean that I am basically getting a new contract, which should let me get the original price plus the $100?

IIRC, back a couple years, the New Every 2 would let me get a nicer phone without paying anything/much and it would be better than the new customer phone. I am seeing the same phones for the same prices as new customers.

ie Back when the RAZR was the phone to have, I was able to get the phone without paying anything for it, just because it was time for my contract renewal. Now, I can renew it, but I have to pay $10. <__<

<__< Is it a credit thing where I buy the phone and they give me credit? Or is this some crazy thing I don't understand?

Yeah, that's probably because the Razr was the phone to have at that time and they had a promotional offer or something. They also changed the deal a couple years ago to the tiered system we have today. I was able to get my phone for nothing, like you probably did, because I was grandfathered into the old upgrade plan. But once we got that, we were switched to that $50/$100 business.

Basically existing customers used to complain that new customers got these great deals on phones while they felt they were getting ripped off with higher prices when they went to get a new phone a couple of years after signing up. So these kinds of deals started showing up for existing customers so they could get a similar "deal" on a new phone (my .02 there).

I've been looking at new phones since my contract expired last fall (but I was offered the new every two deal a couple of months before it expired) . The easiest way I've found to see what the best prices and discounts are for is to sign into my account online (once I was eligible for the NE2) and click the link to upgrade my phone. The site will then show exactly what price the phones are with the $50/$100 discount. If you compare that to what the prices are like if you go view their phones without signing in (so the site doesn't recognize you as a customer), you get a pretty good idea of how good of a deal you may or may not get.

I was disappointed to see that some phones you can use a combo of the "online discount" and the NE2 discount together and some you can't, which means I can't get a super great deal on the phone I would like, I'd get it for the same price as Joe Schmoe walking in off the street. So I'm half a year out of contract, and I'm not even tempted to renew so far. That'll learn 'em.

Confused about Verizon's New Every Two program

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