| Author |
Message |
Keyz
Posts: 2 |
 
Tue Mar 04, 2008 2:44 pm |
I lost my T-mobile cell phone. I reported it the phone as lost to T-mobile. I was told only one phone call was made from the time I had lost it to the time I had reported it. I thought I was in the clear.
Then I got my statement. There was $191.99 of downloads from
T-Zones done in the small window. I called customer care and they told me they could not be responsible because it happened before I reported the phone as last. I can understand stand this. But why could they not tell me about the downloads when I called in? They told me about the 1 phone call - why should I have received the shock when I got my statement?
Also, when I purchased my new phone I had asked if a simcard would come with it. They said probably, but if one did not I could get one at a T-mobile store and my account would be credited. Well I had to drive to a T-mobile store in a blizzard and my account was not credited.
I did call customer service about this as well and they were able to verify I was told I would be credited and they said they would credit my account - I guess I will have to see if it happens or not.
Given that I was not told about the downloads originally makes me wonder if T-mobile fabricated the T-zone download charges. This is not likely - but I do have to wonder.
Two things - if you lose your phone - call in ASAP - do not wait at all.
The other is I recommend choosing a more customer friendly service provider.
The $200 cancellation fee no matter when you are in your contract is ridiculous. I plan to cancel my service the day my contract ends.
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IOWA
Posts: 1461
Phone Model:
HTC Touch Pro\Samsung Momentl
Service Provider:
Sprint~MyPlan (2 Lines, Unlimited Everything, $110/mo) |
Wed Mar 05, 2008 11:31 pm |
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That Sucks. Next Time Try Putting Locks On Your Phone.
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bel_air56
Posts: 16
Phone Model:
Sidekick 3
Service Provider:
T-Mobile |
Mon Mar 10, 2008 2:05 am |
Yeah, sorry about that experience.
I do not know about how you handle CSR's, but I always ask for a supervisor in the event that I have any complication with the CSR. I honestly have gotten everything that I've asked of T-Mobile when it came to special circumstances. Do what you got to do in order to get what you want.
We live and we learn. As with credit cards or anything that could could put your identity or credit at risk, report it immediately to prevent any such occurance like yours. I hope your experience with T-Mobile is great from here on out.
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