My wife and I have cell phones from before we were married. We are looking to join them under a family plan.
Her number is 757 (Virginia) area code, and my phone is an 860 (Connecticut) area code. We have been told by AT&T that we can not join the numbers under a plan. One of use would have to get a new line.
Suggestions on how to get AT&T to allow us to join our lines with out getting a new line? Or are we stuck on different carriers and different area codes?
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Shalalala Posts: 658
Wed Apr 16, 2008 11:10 am
Yes, they generally both in the Washington DC/Baltimore market. So it shouldn't be a problem.
jdradcliff Posts: 5
Wed Apr 16, 2008 11:31 am
TheManator wrote:
Yes, they generally both in the Washington DC/Baltimore market. So it shouldn't be a problem.
No, one is in CT (north of New York). The other one is in the No. VA / B-more area.
Shalalala Posts: 658
Wed Apr 16, 2008 1:46 pm
I understand that, but they are both in the same billing market. As an ATT Tech Rep who handles calls in the Northeast Region, I know. I get calls like this all the time.
jdradcliff Posts: 5
Wed Apr 16, 2008 2:05 pm
Interesting.AT&T told me that I could not as they are different markets, I was unable to get under a single plan. Initially they told me I could do it, but the called the porting number, and they said I could no do it.
Is there someone I should talk to accomplish this goal?
smackboy1 Posts: 9
Thu Apr 17, 2008 9:49 am
FWIW a year ago Cingular split NJ into north and south and we had to give up a phone number and get a new one even though it had the SAME AREA CODE, just because it was considered a different market.
Another option is to shop another carrier.
elmo01 Posts: 2335
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Thu Apr 17, 2008 12:15 pm
smackboy1 wrote:
FWIW a year ago Cingular split NJ into north and south and we had to give up a phone number and get a new one even though it had the SAME AREA CODE, just because it was considered a different market.
Another option is to shop another carrier.
that sounds like a rather unique situation.
two things to consider. if both phone numbers are on the same bill you are in the same BILLING market. ergo you can have a family plan.
if you have separate bills (2 phones 2 account numbers 2 separate bills) you cannot have a family plan because you need to be on the same account.
the answer to your riddle is the billing market.look at your account number.
xxxxxxxx-xxx-xx
the first group is your BAN (billing acct number)
the second group is your sub market
the last group is your billing market (new jersey is 3
so if both of the phone numbers come from market 38 they can be in a family plan together.
regrettably some people confuse billing market with area codes and some people have been put off with that. the phone number really is immaterial to the billing computer.it cares about billing markets
smackboy1 Posts: 9
Thu Apr 17, 2008 2:15 pm
elmo01 wrote:
smackboy1 wrote:
FWIW a year ago Cingular split NJ into north and south and we had to give up a phone number and get a new one even though it had the SAME AREA CODE, just because it was considered a different market.
Another option is to shop another carrier.
that sounds like a rather unique situation.
two things to consider. if both phone numbers are on the same bill you are in the same BILLING market. ergo you can have a family plan.
Sorry, I should clarify. Originally we were both with Verizon. We switched to Cingular and requested a port of both # to a family share plan. That's when we were told the two phone numbers could not be on the same plan at Cingular. The old Verizon # and the new Cingular # were area code 609 but belonged to different markets for Cingular.
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