you can't get those deals if you want to stay with t-mobile. the are new customer deals.
Actually he can. if you want to stay with t mobile here's what you have to do. you port your number to another carrier, and close your account with t mobile. now within your trial period, have it ported back to t mobile as a new customer. make sure you port back to t mobile and close your other account before the buyer's remorse period is up.
that wouldnt work porting out of t-mobile will be considered cancelling, problem of creating a new account then would be, cause u cancelled they'll see u cancelled and they 'll just reactivate ur old account again. and just tell u to upgrade ur phone.u would have to wait 90 days to create a new account if u do that.
No you don't. You can create a new account, you have 90 days if you want to resume, but you don't have to wait the 90 days.
if u create a new account before u cancel or port out thats possible but, its not an option if u want to resume if u try to create a new account after u cancel ur old account, t-mobile wants to avoid churning so when u try to run credit again ur social # will pop up saying u had an old account thats less than 90 days and will be forced to resume ur old account
They can't force him to do anything. that's illegal. they can suggest it, but that's all. if t mobile is practicing this i smell a class action lawsuit brewing.
If you have an account that was canceled less than 90days you HAVE to restore the line and there is nothing illegal about it. If you cancel you service and then want to comeback to T-Mobile with in 90days then you have to restore or you cannot have T-Mobile Service.
If a customer wants a new account and they're old account was closed in good standing, the customer is entitled to a new account. if t mobile won't let them have a new account just for a statistic, and they turn away a customer because he want's a new account, that not only creates churn, but also leaves a bad taste in the customer's mouth. now if t mobile won't let him have a new account, i suggest he simply find another carrier. maybe practices like this are what's keeping t mobile's united states customer base so low. so to the op, if t mobile won't hook you up for being a good customer, i suggest going to a new carrier. now if your hooked on gsm head to att. they do cost more but you'll get better service. if you want good service for a good price and don't whine to customer service a whole lot, head to sprint. if your in a rural area, i would suggest alltel if they are available to you. and before picking a new provider, make sure you check their coverage maps, and make use of your buyer's remorse period. good luck.
DiablosMX Posts: 30
Phone Model: Sidekick 3, Sidekick LX, Nokia 6133, Nokia 6086
Service Provider: T-Mobile USA
Mon Apr 21, 2008 9:00 am
Sir_GoAtaLoT wrote:
iowa wrote:
They can't force him to do anything. that's illegal. they can suggest it, but that's all. if t mobile is practicing this i smell a class action lawsuit brewing.
If you have an account that was canceled less than 90days you HAVE to restore the line and there is nothing illegal about it. If you cancel you service and then want to comeback to T-Mobile with in 90days then you have to restore or you cannot have T-Mobile Service.
Excuse me for being so blunt, but that's the stupidest thing I've heard. Sir, I am a Customer Care Rep for T-Mobile, and I have SEEN customers cancel their service for another account under the same name. Much of the time, we will attach the new line(s) to the original account if they ask or done in a corporate store but we cannot and will never force a customer to "resume" service if they're buying another phone for a newly activated line. T-Mobile would not try to make a customer resume to make a couple numbers look better, especially since this isn't a frequent item so the "churn" statistic would barely be scratched.
The 90 days to resume is an OPTION, not a requirement, Sir. The customer may re-establish service with another line after canceling, especially if they are not delinquent or written off to Collections. If this was not the case, sir, please explain why we have a policy relating to for one line canceling and another being activated? This very occurrence? If the customer is off contract, especially, when they cancel and activate new service what does T-Mobile lose? A single point in millions to account for the churn rate? Yet T-Mobile is still making money and never truly lost a customer, trying to make them resume service would not be very intelligent as they can easily go elsewhere: they canceled.
**This post was only a clarification of T-Mobile policy, and does NOT represent the opinions of T-Mobile or its affiliates**
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Mon Apr 21, 2008 12:18 pm
DiablosMX wrote:
Sir_GoAtaLoT wrote:
iowa wrote:
They can't force him to do anything. that's illegal. they can suggest it, but that's all. if t mobile is practicing this i smell a class action lawsuit brewing.
If you have an account that was canceled less than 90days you HAVE to restore the line and there is nothing illegal about it. If you cancel you service and then want to comeback to T-Mobile with in 90days then you have to restore or you cannot have T-Mobile Service.
Excuse me for being so blunt, but that's the stupidest thing I've heard. Sir, I am a Customer Care Rep for T-Mobile, and I have SEEN customers cancel their service for another account under the same name. Much of the time, we will attach the new line(s) to the original account if they ask or done in a corporate store but we cannot and will never force a customer to "resume" service if they're buying another phone for a newly activated line. T-Mobile would not try to make a customer resume to make a couple numbers look better, especially since this isn't a frequent item so the "churn" statistic would barely be scratched.
The 90 days to resume is an OPTION, not a requirement, Sir. The customer may re-establish service with another line after canceling, especially if they are not delinquent or written off to Collections. If this was not the case, sir, please explain why we have a policy relating to for one line canceling and another being activated? This very occurrence? If the customer is off contract, especially, when they cancel and activate new service what does T-Mobile lose? A single point in millions to account for the churn rate? Yet T-Mobile is still making money and never truly lost a customer, trying to make them resume service would not be very intelligent as they can easily go elsewhere: they canceled.
**This post was only a clarification of T-Mobile policy, and does NOT represent the opinions of T-Mobile or its affiliates**
lol I used to be an Activation Rep, anyways If we let customer cancel their current service and they go to a store to activate new service then T-Mobile is giving away monny on commision. which is Commision Dealer Fraud. If a Personal Account gets canceled by the customer and in 90 Days the customer wants to Activate New Service they would have to restore their old service. Business & Government Accounts are Exempt from this. I have worked for T-Mobile for 4+ Years. I am currently in Business Care and in Business Care we handle all Accounts regardless if its a Personal(FlexPay also which I hate the most), Business, Goverment, Employee or Special Event Accounts we handle it whatever comes to us. We do not "Pass the Buck" like most Departments do. I know alot of Policues and Producers that even my Manager doesn't know about. Our Policy in my Center is that if you know how do it correctly, then do it. Even if it's not our job, we do it anyways. I talk to Managers in T-Mobile ownd Stores, to FAMs to National Accounts, I even had to call Sue Nokes before. So I do know the policy on many things. So DO NOT imply I do not know the policy.
The 90 Day Restore Policy is as followed:
If a PERSONAL Customer cancels a line and wants to Activate Service with in 90days they have to restore the line they canceled. After 60 days the SIM Card Dies and they need to buy a new one. Also T-Mobile cannot guarantee you number will be avaliable for restore. I have seen a number get recycled after 4 hours being cancled. T-Mobile can recycle you number 2 minutes after cancellation if they want to.
Shalalala Posts: 658
Mon Apr 21, 2008 1:23 pm
Goatalot is correct. This was established and adopted by most cell phone companies about four years ago - it's a way to curb fraud. Do you really think a company would want customer's to do this? The thing is, this is a frequent thing and the cell phone company is losing out on money.
I don't know 100% what Tmo policy is, but I know for a fact that ATT and Verizon do this too.
DiablosMX Posts: 30
Phone Model: Sidekick 3, Sidekick LX, Nokia 6133, Nokia 6086
Service Provider: T-Mobile USA
Mon Apr 21, 2008 11:18 pm
You're right, and I concede my earlier statement. My apologies, Sir.
He could still go to a dealer to resign with t mobile and get whatever discount on the phone he wants. the dealer makes money off the contract, not the activation right? And if not, he could still port his number to att, and sign up for a month to month service without a contract, wait 90 days, and port back.
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Tue Apr 22, 2008 11:58 pm
iowa wrote:
He could still go to a dealer to resign with t mobile and get whatever discount on the phone he wants. the dealer makes money off the contract, not the activation right? And if not, he could still port his number to att, and sign up for a month to month service without a contract, wait 90 days, and port back.
Dealer get less money for upgrades than new activations.
and if they port back after 90days then it's a new credit check and a new activation fee.
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