| Author |
Message |
computerslayer
Posts: 121
Phone Model:
Blackberry 8820
Service Provider:
AT&T |
 
Tue May 13, 2008 6:07 pm |
I'm at the end of my rope with regards to AT&T here - any (constructive!) help from experienced technicians would be very helpful.
The basic story is this: When calling a particular phone number, either I can not hear the other person, or they can not hear me. Both of our phones display that we are connected. Over the past year, this has increased in frequency to the point where I have not had a fully functional call with this one number for over a week.
All other calls are just fine, any network/landline, any time.
I have full reception most of the time. This happens where ever I am calling from, New York, Chicago, Washington.
This has happened over the use of five (!) different phones - a Motorola RAZR V3 (unlocked, non-AT&T), PEBL (unlocked, T-Mobile), C139 (AT&T), O2 Jet (unlocked, O2) and a very recently purchased (yesterday!) BlackBerry 8820 from AT&T.
My friend has called her provider (Verizon) and they've checked her phone - no problems with it. She also gets great reception. This happens despite her location, Iowa, Chicago and elsewhere.
AT&T is at a total loss (thus far) in explaining my problem. I've spent hours (truly) on the phone to no avail.
In my support calls today (after 13 attempts to this one number with the same old result) a technician sent some sort of update to my phone with the recommendation to wait 24 hours, try to call my friend and see what happens. They've scheduled a follow-up call with me on Thursday.
I believe that AT&T is doing their best to fix this issue. I'm not posting to complain or discredit AT&T. I am posting in the hope that someone might have some useful advice in fixing this problem (aside from changing providers - I'm not interested).
In the past I have had something called a PLMN update on my phone. I have received a replacement SIM chip. Obviously (from the above, that is), I have replaced the phone multiple times - most recently with AT&T equipment.
Any thoughts or suggestions would be appreciated, especially if you can offer specific suggestions on how to solve this issue.
Respectfully,
Jacob M.
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computerslayer
Posts: 121
Phone Model:
Blackberry 8820
Service Provider:
AT&T |
Wed May 14, 2008 12:18 am |
Well, we were unable to test out this possible solution on her cell phone today. However, in trying to get ahold of her at her landline phone (which has always worked perfectly), the problem popped up - six calls exchanged where one of us couldn't hear the other! I feel like I'm losing my mind here. I know that a new symptom might shed light on the problem, but if this is somehow spreading to all my calls. man, I don't know what to do.
Respectfully,
Jacob M
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H82typ
Posts: 95
Phone Model:
Moto V180/(RIP) LG CU 400
Service Provider:
The New AT&T |
Mon May 19, 2008 9:26 pm |
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Someone else had this problem earlier. Have you done a forum search? I believe it was finally traced to a glitch at a local or regional switching center. I'm not too sure on the details.
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H82typ
Posts: 95
Phone Model:
Moto V180/(RIP) LG CU 400
Service Provider:
The New AT&T |
Mon May 19, 2008 9:43 pm |
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I just did a quick search, came up with nothing. Have you asked at Hofo?
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McGirk
Posts: 2394
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Wed May 21, 2008 8:54 am |
Wow, I thought this was an old post, because I know I read something like this before. Since you have moved around and that still isn't the problem, try these other things. Do you know anyone else on Verizon in the area? Do you know anyone else in the area you are calling? If it is also effecting her landline, it is not in the Verizon's system. It could be something going buggy with At&t's system in that area.
Wait, the last guy that had this problem had an O2 as well, you sure you aren't the same guy as before?
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computerslayer
Posts: 121
Phone Model:
Blackberry 8820
Service Provider:
AT&T |
Thu May 22, 2008 5:54 pm |
| McGirk wrote: | Wow, I thought this was an old post, because I know I read something like this before. Since you have moved around and that still isn't the problem, try these other things. Do you know anyone else on Verizon in the area? Do you know anyone else in the area you are calling? If it is also effecting her landline, it is not in the Verizon's system. It could be something going buggy with At&t's system in that area.
Wait, the last guy that had this problem had an O2 as well, you sure you aren't the same guy as before? |
Hello McGirk,
Please forgive the long delay in replying - I've been busy with the semi-official AT&T forums and with AT&T customer support lately, so the story has changed quite a bit!
If you're interested in the whole saga, mosey on over to the AT&T forums via this link: Unbelievable issues.... (AT&T forums).
I am the same guy, at least to the best of my knowledge - no one on these forums owns an O2 phone.
I'm fairly certain this has to do with AT&T's system & calls going to and from my friend's area. Many of my family members are with Verizon and we have no difficulties.
In talking with folks at the other forum and with customer service, I am of the firm opinion that this has everything to do with my number having been ported into AT&T and some resulting routing issue. The LRN has been updated, among other things, but I don't know where to go from here.
Sigh. this is the first (and only) thing to ever mar my satisfaction with AT&T.
- Jacob
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msp8858
Posts: 3 |
Mon Jun 30, 2008 10:51 am |
I just had similar experiences and finally they had a support person come to my area and found that the reason for the problems were that they switched my area to UMTS? and that we would have problems unless we bought a compatible phone. Your area may have been switched to it, as well.
What makes it difficult is that the company didn't notify the support people, so they had no idea it was a potential problem.
Hope you find out what is going on.
L.
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