Can you keep your roll over minutes if you change plan?
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That Dude Posts: 1
Sat Jun 07, 2008 5:43 am
i currently have the 900 minutes a month plan, but i would like to drop down to the 450 minutes a month. If I do this will i lose my current roll over minutes?
Thanks, you guys help will be appreciated.
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elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Sat Jun 07, 2008 8:37 am
technically speaking no. if you change your plan your rollover is capped to the number of minutes you are moving to.
if you ask the rollover cap can be removed.takes a supervisor or the res desk to do it
what a better idea would be is to look at the las few months of useage. look at ho many peak minutes you have been using .if you are using more than 800 stay where you are at.if its 500 or less drop down. anything in between flip a coin
Qwegybo Posts: 2
Sun Jun 08, 2008 10:48 pm
elmo01 wrote:
technically speaking no. if you change your plan your rollover is capped to the number of minutes you are moving to.
if you ask the rollover cap can be removed.takes a supervisor or the res desk to do it
what a better idea would be is to look at the las few months of useage. look at ho many peak minutes you have been using .if you are using more than 800 stay where you are at.if its 500 or less drop down. anything in between flip a coin
(Customer Agent at a Call Center for AT&T)
When changing your price plan, the only amount of rollover minutes you will be able to keep is that equal to the plan you are changing it to. In your case, you will be able to keep 450 of your rollover minutes.
Each month that you expire rollover minutes, they have 12 months until they expire. If you ask for a supervisor to cap these rollover minutes, there is a huge chance that you will lose them anyway, considering that every time a supervisor adds the "No Cap" feature, they add it BEFORE the Price Plan Change, when they should be doing it AFTERWARDS.
And as a side note, our policies are straightening out, we are being more strict with our customers because it is getting out of hand. I would recommend that you do not ask for a supervisor.
because in all reality, those ROLLOVER MINUTES will never be used, they will just expire in time. Think about it.
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon Jun 09, 2008 5:02 pm
you quote CSP well. your methodology doesnt encompass all tho. it will work in TLG but not in a care market.the timing wasnt the point tho.the point was the rollover. in reading of all the OP the question was rollover. useage was not mentioned. in the answer I gave I explained that point and what steps to take to make an informed decision.bear in mind this is not a board to spout company policy
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