| Author |
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Allie
Posts: 1 |
 
Thu Jun 12, 2008 4:32 pm |
Ok, so I have a Verizon Strawberry Chocolate, the first one, and I hate it. Well something fell on the screen and cracked it inside so the screen is all black and white and unreadable. I do not like this phone at all.
I signed my contract on July of 07, and I signed a 2 year contract. I talked to the insurance company and I have to pay 50 dollar to get a new chocolate through them, but I don't see why I would spend 50 dollars on a phone I hate.
I have a friend who got his contract the same time I did last July, and he was able to upgrade on July of this year. He actually already got the discounted upgrade a week ago.
I talked to a rep. a week ago and he told me I was eligibe for a discounted upgrade in July of this year. Just the past 2 days, I have talked to two reps and they said I am not eligible until March of next year. They cannot come up with a reason why the first one would have told me July. So now I am stuck with a phone that doesn't work.
Is it possible to upgrade for a discount before my 2 years upgrade or am I stuck with a phone that I cannot see the screen?
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Risewithfallen
Posts: 3 |
Sat Jun 14, 2008 2:15 pm |
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you can upgrade before you are elgible but you have to pay full retail price on the phone. i would suggest paying the 50 bucks on a phone you hate and wait until you can upgrade then get the phone you want at the discount price instead of the full outragous retail price. hope this helps
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getLitnow
Posts: 175
Phone Model:
Motorola MicroTAC Elite
Service Provider:
Phones R' Us |
Sun Jun 15, 2008 10:52 am |
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If you've had your phone for 12 months & pay $34.99 or greater for your plan (NOT a secondary line on a family share plan!) you may qualify for an 'early upgrade'. You're also likely eligable for the lost/stolen/damaged replacement policy in which you can get a phone at 1 year price. Call customer service and ask to speak with a supervisor, let them know you're interested in these programs, they will give you your best options.
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paperstreet
Posts: 355 |
Tue Jun 24, 2008 8:12 pm |
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If you have a more expensive monthly charge like $50 or more you can qualify for the upgrade after a year on your contract. Otherwise you'll have to receive a special offer from a supervisor/manager to get the upgrade, and that wouldn't happen too likely.
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