| Author |
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PercyGirl57
Posts: 2 |
 
Sat Jun 14, 2008 12:15 pm |
We have a family plan with 3 lines. The plan we have is a promotional plan which does not include any mobile-to-mobile minutes.
My question is: Does each family member have to put each other family member in as a My Fave to get free calls between us? We didn't do that at first, and the calls between us showed up on the bill as (F) Free calls [Mobile-to-Mobile] but were being deducted from our anytime minutes--using them up quite quickly, I might add!
Since it is a "Family Plan" I thought calls between our 3 lines would be free, and I believe the "salesperson" told us that, but evidently that is not the case.
Do I need to contact Customer Service about this? Anyone have any insight? Thanks in advance for any responses!
PercyGirl57
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mpapple10
Posts: 1016
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Sun Jun 15, 2008 9:00 am |
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Family time plans that are my fav do no include mobile to mobile minutes. you can add m2m for about 6.99 a month
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PercyGirl57
Posts: 2 |
Sun Jun 15, 2008 10:46 am |
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Thanks so much for your response. Will check into adding M2M to our plan. Thanks again!
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kawaii36
Posts: 29
Phone Model:
Blackberry Curve, Sidekick LX, Razr2, Iphone
Service Provider:
T-mobile |
Sun Jun 15, 2008 10:49 pm |
6.99 per line or 9.99 for the whole family would make sense to just pay 9.99 for the whole family
myfave plans never included mobile to mobile
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BB
Posts: 3
Phone Model:
Blackberry 8120
Service Provider:
T-Mobile |
Fri Jun 20, 2008 1:43 am |
| PercyGirl57 wrote: | We have a family plan with 3 lines. The plan we have is a promotional plan which does not include any mobile-to-mobile minutes.
My question is: Does each family member have to put each other family member in as a My Fave to get free calls between us? We didn't do that at first, and the calls between us showed up on the bill as (F) Free calls [Mobile-to-Mobile] but were being deducted from our anytime minutes--using them up quite quickly, I might add!
Since it is a "Family Plan" I thought calls between our 3 lines would be free, and I believe the "salesperson" told us that, but evidently that is not the case.
Do I need to contact Customer Service about this? Anyone have any insight? Thanks in advance for any responses!
PercyGirl57 |
I third that, mob2mob not included on myfaves family plan. $9.99 family or $6.99 for individual line.
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cindessa
Posts: 4
Phone Model:
BB Curve, Nokia 6263, BB pearl, Samsung Blast, Motorola Rizr, Juicy Sideckick 2
Service Provider:
T-Mobile |
Sat Jun 21, 2008 12:47 pm |
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If you just recevied your first bill and the second bill has not posted yet call customer care and tell them you asked the dealer to put on family m2m 9.99 and they did not do so. They have a policy for the first bill that they can rerate you and give an adjustment if you went over your min and you requested something specifically and it was not added but after the second bill hits this will not work. So call before it is too late.
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Lord Rahl
Posts: 17
Phone Model:
T-Mobile G1
Service Provider:
T-Mobile: 2000 mins, Unlim Msging, Unlim Data, MyFaves, 1st incoming min free (unlim), Free @Home landline/Wifi calling - 9.95/mo |
Wed Oct 15, 2008 10:00 pm |
| cindessa wrote: | | If you just recevied your first bill and the second bill has not posted yet call customer care and tell them you asked the dealer to put on family m2m 9.99 and they did not do so. They have a policy for the first bill that they can rerate you and give an adjustment if you went over your min and you requested something specifically and it was not added but after the second bill hits this will not work. So call before it is too late. |
Great response, but giving away insider tmobile information. We're not training future tmobile employees or trying to give away the bank ; )
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kaktuskilr
Posts: 5 |
Mon Oct 27, 2008 9:16 pm |
| Lord Rahl wrote: | | cindessa wrote: | | If you just recevied your first bill and the second bill has not posted yet call customer care and tell them you asked the dealer to put on family m2m 9.99 and they did not do so. They have a policy for the first bill that they can rerate you and give an adjustment if you went over your min and you requested something specifically and it was not added but after the second bill hits this will not work. So call before it is too late. |
Great response, but giving away insider tmobile information. We're not training future tmobile employees or trying to give away the bank ; ) |
I thought that's what T mobile was all about, customer service, now THAT'S just good customer service. Rahl, if your a SP do you not offer customer service ? Don't look that way.
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iowa
Posts: 1262
Phone Model:
Sanyo Katana Deluxe\LG Rumor\Palm Centro
Service Provider:
Sprint~MyPlan (2 Lines 1000 Min, Free Roaming,Free Internet, Free Text, Free Pick 5, Free Mobile 2 Mobile, 25% Loyalty Discount, Free Nights & Weekends@5PM, 7$ Recurring Credit.) 80 Bucks. |
Tue Oct 28, 2008 12:57 am |
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They are also in business to make money. now not giving free m2m on family plans is a bit outdated, but oh well.
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Lord Rahl
Posts: 17
Phone Model:
T-Mobile G1
Service Provider:
T-Mobile: 2000 mins, Unlim Msging, Unlim Data, MyFaves, 1st incoming min free (unlim), Free @Home landline/Wifi calling - 9.95/mo |
Tue Oct 28, 2008 2:54 pm |
[/quote]I thought that's what T mobile was all about, customer service, now THAT'S just good customer service. Rahl, if your a SP do you not offer customer service ? Don't look that way.[/quote]
Rahl says "that's right. T-Mobile is about customer service. I just mean we don't tell people about business practices without them calling in and specifically asking about it. Per SL.
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