| Author |
Message |
ctevans1
Posts: 2 |
 
Mon Jun 23, 2008 4:10 pm |
Has anyone successfully gotten T-Mobile to waive their $18 upgrade fee? I thought I'd ask here first before waiting on hold for a long time just to find out they wont do it.
Thanks!
|
 |
Advertisement
|
|
|
|
|
thisivi3
Posts: 63
Phone Model:
Razr V3x
Service Provider:
T-Mobile |
Mon Jun 23, 2008 10:43 pm |
|
From what I was told. If you upgrade your phone during the promotion of "No Activation Fee", it should be waived at the time of purchase.
|
|
mpapple10
Posts: 1001
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Tue Jun 24, 2008 7:44 am |
| thisivi3 wrote: | | From what I was told. If you upgrade your phone during the promotion of "No Activation Fee", it should be waived at the time of purchase. |
I can confirm that.
|
|
thisivi3
Posts: 63
Phone Model:
Razr V3x
Service Provider:
T-Mobile |
Tue Jun 24, 2008 10:48 pm |
| mpapple10 wrote: | | thisivi3 wrote: | | From what I was told. If you upgrade your phone during the promotion of "No Activation Fee", it should be waived at the time of purchase. |
I can confirm that. |
They're actually have the promo online and i went into both store and customer support and they wont honor, do i really need to do it through MyTmobile to get the fee waived?
|
|
mpapple10
Posts: 1001
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Wed Jun 25, 2008 4:12 am |
|
Does the promo apply in store too? I haven't seen my local store advertise that promo recently.
|
|
ctevans1
Posts: 2 |
Wed Jun 25, 2008 2:39 pm |
Update for those wondering:
I called T-Mobile customer service and asked to have the fee waived, after putting me on hold for about a minute (presumably pretending to ask someone for authorization) he told me they could not waive the fee. The next day I went to a local store, and was told the same thing. So the following day I ordered it from the website. They showed on checkout that I was paying for the phone, tax, and upgrade fee with free shipping. The next day I got a confirmation text message from them. The total they showed was exactly $18 less than the website said. So, either they do waive the fee when ordering online, or my phone call actually did some good. I guess we'll never know!
|
|
monacokid
Posts: 1 |
Wed Jun 25, 2008 9:02 pm |
[quote="ctevans1"]Has anyone successfully gotten T-Mobile to waive their $18 upgrade fee? I thought I'd ask here first before waiting on hold for a long time just to find out they wont do it.
Thanks![/quote] I did by asking regular cust.service rep. to transfer me to the customer loyality representative. This dept. can do a lot of things. I would not pay the fee and the rep. waived it and lowered the upgrade price on the phone I wanted.
|
|
Rustyvwbug
Posts: 1 |
Mon Jul 21, 2008 10:12 am |
This $18 fee is new since my last two year contract began in Sep 2006. I just learned of this fee last week while beginning to shop for an upgrade.
I was not keen on paying this fee and mentioned this to the store employee. He suggested calling Customer Service and voicing my disatisfaction with this new fee.
I did this and will have the fee waived.
P.S. It probably helps me alot that I have been with T-mobile for 9 years.
|
