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msp8858
Posts: 3 |
 
Mon Jun 30, 2008 10:43 am |
I have been having problems with 4 phones we have. They will drop service, go down to 1 bar, or just have no service at all. I've went through a couple of weeks of customer service telling us to take our battery out, update our phone, reset our phones, put our phones on different towers, and a slew of other "hoops".
One tech support person said all he could do was to fill out a customer complaint form.
Then, finally, I got a technical support person to put in some kind of service report and they investigated our area and found that the reason why we are having trouble is that they switched to a UMTS network. I don't know what it is, except that he said it is supposed to be faster, and that only 1 of our phones will work with that service.
He told me I would have to buy new phones at that "unfortunately, they are pretty expensive". He said there were a couple of lg phones that begin with cu that will work that aren't too expensive but most of the others are. This is happening with prepaid and contract phones. He said the Evansville and Newburgh area was switched to that service and that we would have the most trouble inside buildings until we got new phones.
Does anyone know about umts service and why they would change to it without letting anyone know? My daughter's phone is only 6 weeks old and now doesn't work half the time because it doesn't have umts, if we would have known we would have bought a different phone. Now, I'm left to try to find one on ebay that has umts.
Frustrated, confused, and unhappy!
Lisa
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Barciur
Posts: 245
Phone Model:
Nokia 5300
Service Provider:
T-Mobile USA/Plus GSM |
Mon Jun 30, 2008 12:35 pm |
GSM (what you're using now) = 2G
UMTS = 3G
obviously they are switching to better generation. but that shouldnt affect GSM. if they are telling you to get a UMTS phone tell them to pay it for you!
that's from me they can't force you to buy a new phone.
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msp8858
Posts: 3 |
Tue Jul 01, 2008 12:23 am |
So, them switching to umts isn't what's causing my service to be poor (dropped calls, no service, low bars) because that is what I'm being told. They told me in order for me to get service indoors and to prevent the problems I'm having I will need to buy a umts compatible phone, otherwise, I'll continue to experience problems. This came from AT&T's technical support team, they phoned my home phone after I complained about poor service.
They said they had someone investigate and that the problem was happening because they had switched to umts frequency instead of 850/1900.
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elmo01
Posts: 2195
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Jul 01, 2008 5:26 am |
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the million dollar question. what kind of phone are you using?
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