Ok, interested to see if anyone else has this problem or if anyone's heard of it. I have a Samsung Blackjack II with AT&T with unlimited messaging. Lately, about half way through the billing cycle, messages (both incoming and outgoing, mostly outgoing though) between myself and Verizon customers are magically dropped, and are never to be seen again. It happens when I usually hit 2,000 messages used. I'm able to text within AT&T's own customers fine, but I have unlimited messaging just for the purpose of not using airtime. Anyone having the same issue? Or is it AT&T telling me to quit texting because they're tired of paying for it? (Just a thought, 2000 messages times 20 cents pay per use = $400?) Picture messages are also being either being dropped or severely delayed (we're talking 6 to 24 hours here) when sent to Verizon numbers. MP3 files arrive almost instantly, picture messages not so much. It's really starting to get on my nerves!
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Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Thu Jul 03, 2008 2:14 pm
there is an ongoing issues with messageing between verizon and att that is still being looked into by both companies this also effects others and you are not being targeted beacuse of the amount of messages you send
td46 Posts: 4
Thu Jul 03, 2008 2:22 pm
Does a CSR from AT&T that might be on here have any time estimate of when it'll be fixed? I'm tempted to take my phone and number and go over to t-mobile since this has been going on for months now.
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Fri Jul 04, 2008 5:46 am
there has been a sporadic delivery problem with sprint. it has a lot to do with the sprint/nextel merge
inter-carrier text and MMS (all carriers) are handled thru one company Mobilespring.
if your inter carrier profile is not routing correctly you need to call customer care to have it corrected.they will contact tech to resolve it.tech will check your profile.if it is correct the sprint person has to call Sprint and do the same.
there are two ends to this problem. you are only one end. if your end checks out its gotta be the other end
td46 Posts: 4
Fri Jul 04, 2008 11:50 am
ok, after listening to "Welcome to AT&T Business Customer Care" 95 zillion times, I was told all messaging products are correctly provisioned on my account and that it could be my SIM chip. . What do I have to say to a CSR to actually get them to investigate?
elmo01 Posts: 2341
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Fri Jul 04, 2008 1:16 pm
tell the rep you can send a text to an ATT customer but not a Verizon customer. that **should** cue the rep to call tech.
some things to consider. is it only that ONE verizon customer or ALL verizon customers (that makes a difference)
the CSR (if he/she is thinking) will do a bunch of basic checks and then call tech for an issue check and to have your mobilespring profile checked
if you get the same "script" you have been hearing ask for tech. or a supervisor
td46 Posts: 4
Sat Jul 05, 2008 1:09 am
It's multiple Verizon numbers in the same area code as my number. All texts delivered/received from Verizon numbers in different area codes (although somewhat delayed, but that's to be expected) are working just fine. I called again, its almost midnight here, got someone that hardly spoke english (*sigh*, didn't I just press one for english?), they said they'd have it investigated. We'll see if they bother to call or email back.
Note: I was also unable to call one of these numbers for a period of 24 hours (every other number was able to reach them besides mine). It got worse after roaming in B.C. on Rodgers. Told the CSR this both times, they blamed it on verizon.
. What do I have to say to a CSR to actually get them to investigate?
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