I am a newbie and would appreciate any help.Last year at this time I lost my trusty Nokia phone.Because I wasn't elegible for an upgrade till October 31,I bought a cheap Sanyo 200 and had it activated by a CS.They automatically extended my upgrade elegibility for 2 years.That didn't bother me as much as an automatic 2 year contract extention.Iam on a F&F plan with my wife who is now out of contract.I have tried countless CS but of no avail.Any suggestions.Thank you in advance
GV
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McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Jul 25, 2008 9:48 am
This is one of those policies that I never liked of Sprints. If you buy a phone outright, you should not have had your eligibility or contract increased, however, that is how Sprint likes to do things. When I questioned them on this, they just said that they don't have to offer upgrades at all. The policy is rotten, as well as the response to it, however, I know of no way around it. Sorry.
agent4279 Posts: 7
Fri Jul 25, 2008 11:57 am
McGirk,
Thanks for your informative reply.I was kind of afraid that was the case.Guess it's another year or the ETF.It's sort of a shame because for the last 8 years I have had nothing but good experiences with the company.This leaves a bad taste in my mouth.Oh well,thanks again.
GV
Dony123 Posts: 7
Fri Jul 25, 2008 4:03 pm
No, that is not correct. If you bought a phone and didn't use your upgrade eligibility. Your contract should not be extended and your upgrade eligibility should stay the same and not to be extended as well. That is a system error and that you need to contact Sprints customer service. Then the rep after checking the validity of your concern will be connecting you to Sprint's sales department and they will fix the upgrade. Or, if you don't want to upgrade, at least correct your contract satisfaction date which should not be automatically extended.
sprint_sup Posts: 16
Phone Model: Samsung Instinct
Service Provider: Sprint
Wed Jul 30, 2008 2:55 am
agent4279 wrote:
I am a newbie and would appreciate any help.Last year at this time I lost my trusty Nokia phone.Because I wasn't elegible for an upgrade till October 31,I bought a cheap Sanyo 200 and had it activated by a CS.They automatically extended my upgrade elegibility for 2 years.That didn't bother me as much as an automatic 2 year contract extention.Iam on a F&F plan with my wife who is now out of contract.I have tried countless CS but of no avail.Any suggestions.Thank you in advance
GV
That should be corrected. If you did not use your phone upgrade eligibility your contract should not be extended. if you may please give me your mobile # or account # i'll check it myself and i'll give you a feedback.I am a supervisor and trust me there's a way that we can fix this.
sprint_sup Posts: 16
Phone Model: Samsung Instinct
Service Provider: Sprint
Wed Jul 30, 2008 3:13 am
Please be reminded that we only extend contract for the following reasons:
1. Phone upgrade
2. If you take advantage of discounts being offered like: 5% or 10% discount monthly in 2 years, or $50 one time service credit, $70 one time service credit, one month free from monthly recurring charges.
Reminders:
If you purchase a phone without using the account's upgrade eligibility your contract should not be extended for 2 years for any reason.
agent4279 Posts: 7
Thu Jul 31, 2008 2:21 pm
To Sprint_sup,
thank you for your concern.My mobile number is 614.537.7349.Thank you for any help.
GV
sprint_sup Posts: 16
Phone Model: Samsung Instinct
Service Provider: Sprint
Thu Jul 31, 2008 8:34 pm
agent4279 wrote:
To Sprint_sup,
thank you for your concern.My mobile number is 614.537.7349.Thank you for any help.
GV
You're welcome. rest assured I'll look into your account today when i get to work. thanks for the reply. would you want me to call you on your mobile if i have already check your account? or would you like to receive a text message? or email?
agent4279 Posts: 7
Fri Aug 01, 2008 8:33 am
A response here would be sufficient for starters.Thanks again.
Gary
sprint_sup Posts: 16
Phone Model: Samsung Instinct
Service Provider: Sprint
Fri Aug 01, 2008 3:41 pm
agent4279 wrote:
A response here would be sufficient for starters.Thanks again.
Gary
Hi Sir,
I have already checked your account and I have already put back the original contract on your account which means that your contract on the two lines on your account has expired already, you still have the option to extend it or just keep it that way. Don't worry coz we don't automatically extend the contract. For verification regarding this concern you may check your account online at our website.
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