Every time I sign on to AOL Instant Messenger it connects, then times out during the receiving buddies phase at around 80% then says "Communication Error. Please check settings and try again." This is not a new error, it's been occurring since I bought the phone. In fact, I had the same error on my two previous phones, a motorola razr v3 and a samsung t209 (though it did work intermittently on those two).
Advertisement
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Fri Aug 15, 2008 10:01 am
What day did it begin happening? Tmobile had a data outage that stopped everything from working not long ago and the system could have still been recovering.
martin2006 Posts: 13
Mon Aug 18, 2008 7:42 am
It hasn't worked since I got the Pearl in November.
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Mon Aug 18, 2008 7:51 am
Do you have the BB data package for your phone? If you do not, you still have to have the backberry enabler (free) added to your account for IM to work.
martin2006 Posts: 13
Mon Aug 18, 2008 10:31 pm
I do not have the data package. Should that matter, though? Since IM uses text messages? That doesn't explain why I get the same message on my other two phones either.
What is the blackberry enabler?
ETA: I just looked up the enabler, and it seems as thought I have it as I can send and recieve MMS on my phone.
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Tue Aug 19, 2008 9:03 am
yes it does use text messages but to initially set up the IM services you need a connection to blackberry servers. even though mms is working that feature is totally dependent on t-mobile, not rim. is the enabler on your account?
View more 
