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Home > Cell Phone Forums > Carriers Talk > T-Mobile Talk > Motorola KRZR screen goes blank

Motorola KRZR screen goes blank

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christianfyo
Antenna Booster Novice
Posts: 3
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Mon Aug 25, 2008 10:59 pm 
Hi everyone,
I have had a Motorola KRZR for about half a year now, and I've been experiencing this problem for about a week, but nothing this bad. From time to time the screen would go blank, it would constantly say that i have inserted, then re-inserted my memory card. Nothing that bad. But then today it was working fine, til i came back upstairs from dinner, flipped it open, and whaddya know?! A blank screen! So i do the usual, open it up, take battery out, wait a few seconds, turn it back on. But what happens when i turn it on? The screen is totally black, like it wasn't even turned on in the first place. The keys are all lit up as usual. So i kinda play by memory. I go to contacts and type in my friends name by memory. I still can not see the screen or what i am doing. I put it up to my ear, and hear ringing. Matt answers, i tell him the story. So i need help with this whole screen issue, since it seems to be working fine internally, except with the screen . Please hep!
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mpapple10
Flashing Antenna Designer
Posts: 1024

Phone Model:
T-Mobile Shadow/HTC Juno

Service Provider:
T-Mobile
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Tue Aug 26, 2008 5:18 am 
call customer service and get a replacement.
christianfyo
Antenna Booster Novice
Posts: 3
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Tue Aug 26, 2008 5:53 pm 
mpapple10 wrote:
call customer service and get a replacement.


Hmm, is there anyway i can fix it though? If not, i will resort to that, but before that i just want to know if there are any ways to fix it. Thanks! icon_smile.gif
mpapple10
Flashing Antenna Designer
Posts: 1024

Phone Model:
T-Mobile Shadow/HTC Juno

Service Provider:
T-Mobile
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Wed Aug 27, 2008 5:18 am 
im thinking its a defective screen so there isn't a way to fix it. have you dropped the phone or exposed it to water?
christianfyo
Antenna Booster Novice
Posts: 3
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Wed Aug 27, 2008 11:44 pm 
mpapple10 wrote:
im thinking its a defective screen so there isn't a way to fix it. have you dropped the phone or exposed it to water?
No major drops, I dropped it on the carpet a few times. And no, no water. When it rains, i never take it out. So no. But yeah it's aprobably the screen thing. I'll take it in. Thanks again!

G1android
Antenna Booster Novice
Posts: 6

Phone Model:
HTC G1 Android

Service Provider:
T-Mobile
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Sun Oct 12, 2008 6:41 am 
Phone cust care, from a different phone.advise csr that your screen is broken icon_sad.gif , Troubleshoot the phone with csr icon_huh.gif ,3min tops.If it can't be repaired and is still under warrenty cust svc will ship device via ups to your door.Express shiping(3days) is $20while ground shipping(7days) is free icon_biggrin.gif

G1android
Antenna Booster Novice
Posts: 6

Phone Model:
HTC G1 Android

Service Provider:
T-Mobile
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Sun Oct 12, 2008 6:45 am 
ummm It's possible that you could get that repaired it may just be a backlight.but In all honesty your better off to replace it than getting into costly repairs.

Lord Rahl
3D Hologram Enthusiast
Posts: 17

Phone Model:
T-Mobile G1

Service Provider:
T-Mobile: 2000 mins, Unlim Msging, Unlim Data, MyFaves, 1st incoming min free (unlim), Free @Home landline/Wifi calling - 9.95/mo
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Wed Oct 15, 2008 6:47 pm 
G1android wrote:
Phone cust care, from a different phone.advise csr that your screen is broken icon_sad.gif , Troubleshoot the phone with csr icon_huh.gif ,3min tops.If it can't be repaired and is still under warrenty cust svc will ship device via ups to your door.Express shiping(3days) is $20while ground shipping(7days) is free icon_biggrin.gif


only free ground shipping if you have handset protection. Otherwise it's 9.95.
jeyglo
Antenna Booster Novice
Posts: 1
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Sat Nov 15, 2008 11:06 am 
that is flex, it seem you use it a lot, it usually happens to the flip phones, you can not fix it yourself unless you be a tecnichian.
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