Hi everyone,
I have had a Motorola KRZR for about half a year now, and I've been experiencing this problem for about a week, but nothing this bad. From time to time the screen would go blank, it would constantly say that i have inserted, then re-inserted my memory card. Nothing that bad. But then today it was working fine, til i came back upstairs from dinner, flipped it open, and whaddya know?! A blank screen! So i do the usual, open it up, take battery out, wait a few seconds, turn it back on. But what happens when i turn it on? The screen is totally black, like it wasn't even turned on in the first place. The keys are all lit up as usual. So i kinda play by memory. I go to contacts and type in my friends name by memory. I still can not see the screen or what i am doing. I put it up to my ear, and hear ringing. Matt answers, i tell him the story. So i need help with this whole screen issue, since it seems to be working fine internally, except with the screen . Please hep!
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mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Tue Aug 26, 2008 5:18 am
call customer service and get a replacement.
christianfyo Posts: 3
Tue Aug 26, 2008 5:53 pm
mpapple10 wrote:
call customer service and get a replacement.
Hmm, is there anyway i can fix it though? If not, i will resort to that, but before that i just want to know if there are any ways to fix it. Thanks!
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Wed Aug 27, 2008 5:18 am
im thinking its a defective screen so there isn't a way to fix it. have you dropped the phone or exposed it to water?
christianfyo Posts: 3
Wed Aug 27, 2008 11:44 pm
mpapple10 wrote:
im thinking its a defective screen so there isn't a way to fix it. have you dropped the phone or exposed it to water?
No major drops, I dropped it on the carpet a few times. And no, no water. When it rains, i never take it out. So no. But yeah it's aprobably the screen thing. I'll take it in. Thanks again!
G1android Posts: 6
Phone Model: HTC G1 Android
Service Provider: T-Mobile
Sun Oct 12, 2008 6:41 am
Phone cust care, from a different phone.advise csr that your screen is broken , Troubleshoot the phone with csr ,3min tops.If it can't be repaired and is still under warrenty cust svc will ship device via ups to your door.Express shiping(3days) is $20while ground shipping(7days) is free
G1android Posts: 6
Phone Model: HTC G1 Android
Service Provider: T-Mobile
Sun Oct 12, 2008 6:45 am
ummm It's possible that you could get that repaired it may just be a backlight.but In all honesty your better off to replace it than getting into costly repairs.
Phone cust care, from a different phone.advise csr that your screen is broken , Troubleshoot the phone with csr ,3min tops.If it can't be repaired and is still under warrenty cust svc will ship device via ups to your door.Express shiping(3days) is $20while ground shipping(7days) is free
only free ground shipping if you have handset protection. Otherwise it's 9.95.
jeyglo Posts: 1
Sat Nov 15, 2008 11:06 am
that is flex, it seem you use it a lot, it usually happens to the flip phones, you can not fix it yourself unless you be a tecnichian.
nelson339 Posts: 1
Wed Mar 04, 2009 5:54 pm
ive fixed this problem before because mine went black and white also. if the front and back screens are lit up white, or both are black, then it is the flex ribbon. you can purchase one with tools on ebay for around 5 bucks, hope this helps
, Troubleshoot the phone with csr 
,3min tops.If it can't be repaired and is still under warrenty cust svc will ship device via ups to your door.Express shiping(3days) is $20while ground shipping(7days) is free 
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