i hate t-mobile they charge with out care to the customer ever! give me a break already ! they mess up a bill u have to fight tooth and nail to get it fixed, o and you should have three or more hours to spend on the phone with them as well and if you dont then its your bad and get stuck w the bill! my myfaves, yeah that sux's 2 programed them in my phone but on there computer they dont show up.so guess what .i find out at the end of the month i have 400.00 worth of extra over charges ive got 6 months left on this bullshit plan and im free of this ass bag customer service! im tired of them bending me over this barrel to empty my pockets! fuck them i have a black berry pearl yeah its been replaced three times.not because of something ive done . now they want me to pay 90.00 to replace it. funny fuckers! phones dont make a phone company. we do .the customers ya know that means without us they cant have a business. by ourselves we are almost helpless to this shit once you sign that freaken contract. if we dont buy t mobile shit anymore it will make them think twice about how they run there programs.only if we all do it does it change though.to bad that will never happen.! fuck t mobile
Phone Model: (Long sigh) 'Nother iPhone (keeping my Moto Q, though)
Service Provider: AT&T & Cellular South
Mon Sep 08, 2008 9:57 am
.And quite the English scholar, don't you think.
Geri O
H82typ Posts: 117
Phone Model: Moto V180/(RIP) LG CU 400, LG CU720
Service Provider: The New AT&T
Fri Sep 12, 2008 3:21 am
another satistfied customer.
bupahs Posts: 66
Phone Model: HTC Dash
Service Provider: T-Mobile
Mon Sep 15, 2008 1:59 pm
Why is it its never "their" fault, it HAS to be T-Mobiles. I've been with T-Mobile forever and never had one problem that was not resolved with a simple 15 minute phone call. Gee could that be cause I act like a human being when I talk to them LOL
randa0283 Posts: 129
Phone Model: LG Shine (Yeah! I got it back!)
Service Provider: AT&T
Mon Sep 15, 2008 6:02 pm
I love it when people always blame the carrier, but then never think to look at their bill. I used to work for AT&T and I LOVED it when people would call in screaming about their overages and how "they has 2,000 + rollover minutes three months ago." Yeah, they did, but when they dropped their plan to the 450 minute plan, their rollover minutes dropped to 450 minutes and then the last 2 months, they have incurred 900 minutes in overages.oh, it was not pretty. But it was always fun to mess with them. LoL I was terrible.
Well att adding that rule about when you change plans was kinda shady, but what can you expect from tyrants. that was actually marketed as one of the perks of rollover minutes and after the got everyone hooked they took it away. talk about bait and switch. now when i had t mobile thier coverage was Crap but customer service was good. i value coverage over cs any day.
trixie66 Posts: 4
Thu Oct 09, 2008 4:41 pm
If he approaches customer care in the same tone as his message here it is no wonder he gets no help. Why do people insist on yelling, screaming and being asses to customer care reps? They are the ones with the keys to the kingdom who can HELP you. Be nice. Would any of us like to be approached with the language and tone in this blog? Nope. I would hang up the phone on this dude. We have 3 Tmobile accounts, 11 phones in our house and have been customers for 10 years. We love them. You want crap? Go to Sprint or ATT where they CHARGE FOR EVERY LITTLE CHANGE. Some companies don't even allow upgrades for anyone but the primary on a family plan. Tmo upgrades everyone. Get real. Companies don't make money on phones. They make money on rate plans and by KEEPING CUSTOMERS. Work with them, they will help you.
Let's get this straight. sprint doesn't charge if you rearrange your plan. not a penny. get your facts straight. two, t mobile makes money because they are an economy carrier and offer big buckets of minutes for cheap. but that comes with a price. t mobile is so behind the curve with thier network it's not funny. they are just adopting 3 g now while sprint is already started to roll out 4g in certain markets. sprint also gives you a discount to upgrade your phone every year, or you can wait and the discount doubles.
sd2828 Posts: 3
Mon Oct 13, 2008 1:33 pm
It doesn't matter what tone you take with Tmobile, their customer service is horrible.
I've had a Nokia Music Express 5300 for a year and have had to have it replaced three times so far due to problems with the phone. Of course, every time I have to have it replaced, I have to pay for the shipping. I can't get another model without extending my plan (which I extended a year a go to get THIS phone).
When I originally ordered this phone by the way I paid for expedited shipping and when I didn't have the phone 10 days later called and followed up only to be told it was indefinitely back ordered but no one had bothered to let me know. I finally was able to get one from a local store at the online price but that took five phone calls.
Every time (and I do mean EVERY time) I call customer service about a problem, I am disconnected and have to call back and start all over again with a new person.
When my most recent Nokia had to be replaced AGAIN after less than a month (It comes on, but screen remains blank), I was quite upset to find out I was going to have to pay shipping charges AGAIN. When I asked to speak to a supervisor I was told the only supervisor in the entire call center (apparently I was supposed to believe they only had one on duty), was busy but would call me back within 30 minutes. Three days later I still haven't gotten a call back nor have I gotten a replacement phone. I'm going to have to wait about 10 days (ground shipping because I refused to pay for faster again), to get yet another refurbished replacement phone.
When I asked for a new phone instead of a refurbished one I was told that the refurbished phones are just as good and have to meet rigorous standards. When I pointed out the last refurbished phone didn't even last a month, I was once again disconnected and had to call back and start the whole process over again.
I have been a Tmobile customer since they bought VoiceStream and in all these years have never had a problem that didn't require at least three calls to customer service to resolve.
I have had a family plan for approximately 5 years with three lines. The plans on two of the lines are expired and I'm just waiting out another year for the third to be expired before I move to a different carrier.
another satistfied customer. 
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