Lmao. Now you have to resort to flaming. i'm here to help people and give honest feedback. your situation with sprint, whatever it may be, is your fault. going on my 5th year with sprint there hasn't been one issue that hasn't been resolved quickly. no billing system is perfect. you seem like the type to mistreat cs and in return they won't help you to thier fullest. people like you make me sick. you expect the world handed to you and don't want to pay for it. go ahead, dumb sprint. and go with an inferior provider. sprint doesn't need whiny penny pinching brats and neither does this forum. this is a place to seek help with legitimate issues, not for venting or flaming. if you can't behave properly, please erase this url from your memory and go somewhere else.
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pinkninja Posts: 3
Tue Oct 28, 2008 9:57 pm
hey hey hey wrote:
what a waste of time it's been going back and forth with you. you don't know the first thing about my situation with Sprint and I'm done wasting my time explaining myself.
I'd still advise everyone out there to dump Sprint. They routinely overcharge their customers and then tell their customers there is nothing they can do about it.
(and to anyone to might take this guy's posts seriously, he has posted 1211 posts on this web site- can you say get a life, Iowa dude?)
Honestly, is this truly necessary. If a person has 1,211 posts on a forum they are more than likely knowledgeable on the subjects going through the forum. It is terrible that you think being a rude person is the appropriate response to this. Besides, just because you are involved in a class action suit against Sprint doesn't give you the right to brag about it or be demeaning to another person.
Join the club, was part of a class action suit against Sprint in 2005. Not like it helped. Congratulations, you are no longer special.
Really all of the cell phone companies are just as 'evil' as the next. It's nice that there is now a pro-rated etf so that if you feel your service provider sucks you can leave.
I had been pro Sprint for five and a half years when I started having issues with them. Prior to that I had every issue resolved promptly and perfectly, I suggested Sprint to everyone. Then, I moved. Dead zone. and they came out and they analyzed it. The conclusion, I had moved out of the Sprint service area and therefore it was my problem. Not one, not two, but three early termination fees, full price. But, it was cheaper than continuing to pay for the phone service even with the additional cost of the land line.
And yes, I did go for the additional line to get the new phone and was wound into a two year contract quite unwittingly at the time (actually fiance did that but let's not go down that path). Quite nice to see a forum that talks about avoiding a situation like this.
Two years went by where I used a land line and a Tracfone because that is what worked best where I lived. I moved.
I signed up with Verizon and was pleasantly surprised at their customer service, but I was a bit disappointed with the number of dropped calls and the continuous little bumps in monthly cost. Then, my place of work offered a free cell phone and phone line but it meant going back to Sprint. Oh, the circles.
I paid the pro-rated etf to Verizon, somewhat tearfully and took a deep breath as I signed back up with Sprint.
Another pleasant surprise. The phone is excellent, the service is great and I have not dropped a call yet (and the monthly fees for what I get are less than Verizon, but when I signed on with Verizon I didn't really care what I paid as long as I avoided Sprint. of course the company is flipping the bill now). It seems the customer service has come up a level and that the service I once knew with Sprint has returned.
No, I don't know what your crappy little experience with Sprint was, but more than likely it mirrors mine. You probably had a few moments of ignorance that got you stuck in the situation and expect the big corporation to eat your expenses. Ha, ha, ha, the joke is on you. Perhaps your little class action suit will end well and you'll get some money back, but not the time you have spent dealing with it. And you further make a bad investment with your time to belittle someone who is trying to be helpful. Someone who, had you found them before your run-in with Sprint might have saved you the trouble.
Don't get me wrong, I believe that you have had a rough time and that right now you are steamed and angry. In a few years you may see it differently, especially if the next cell phone company wrongs you worse.
Do yourself a favor and type out what you are going to post on a forum in a letter that starts with 'Dear Mom' and decide if the things you are saying are truly appropriate before you post them. If they are not things you would want sent to your kin, don't say them in public; you make yourself look like a jerk.
Back to the problem at hand, it SOUNDS like you are the authorized user on the account, and if in fact someone is accessing and making changes to the account that IS against Sprint policy and the law.
So first, you need to make sure you are the ONLY authorized user on the account, if you are than what he is doing falls under my above statement. If he and you are still both on the account he can make any change he likes, however if the account is under his name (and his name only), you do not have to pay. You can simply walk away and he is stuck with the bill. Just because it comes to your house, doesn't mean you have to pay it. Really isn't it against the law to open someone elses mail? Third which no one mentioned, if he is on the account, you can do a transfer of liability, which they will create new account which would be created under YOUR name and things should be better for you.
I use to work for Sprint in the retail store, I know first hand how dumb some customers are, even as an employee at the time it was hard to understand some cases. Rather or not someone has an issue with an employee, the phone, or service, you have to see the whole picture. There could be more wrong here than what was stated. And for those of you wondering, I was not a Sales Rep, or a customer service rep, that only leaves 1 position I could have been.
What gets me pinkninja, if you moved out of the Sprint coverage area, you shouldn't have had to pay the cancellation fees, it's in the Terms and Conditions. It sounds like they got one over on you.
No matter what Sprint says, customer service, retail store reps, and managers there are always ways around the problem. It is how willing they are to work with you, and how willing you are to work with them, as long as you have a valid problem.
pinkninja Posts: 3
Fri Oct 31, 2008 7:38 am
jrothw01 wrote:
What gets me pinkninja, if you moved out of the Sprint coverage area, you shouldn't have had to pay the cancellation fees, it's in the Terms and Conditions. It sounds like they got one over on you.
Agreed. I suspect my own ignorance at the time. I've since learned a few things about cell phone contracts and how they 'should' work. But yes, I would say they pulled one over on me. Unfortunately we all have to have some sort of experience with contracts before we really understand them. Quite regrettable that I did not stumble on a forum (or at that time think to look for a forum) that would assist cell phone users. Times change. For what it's worth, the information here would have saved me quite a lot of time and trouble years ago. Everyone here that is willing to be helpful is an asset to the rest of us. Thank you!
CapnBryan Posts: 4
Fri Nov 21, 2008 4:04 pm
People like this is gonna do no good, but the good news is they will probably cause the phone services to be so hight priced looser like them will not be able to afford them (fortunately)
CapnBryan Posts: 4
Fri Nov 21, 2008 4:10 pm
Sorry, not the one with the access to the account issues but the one complaining about ETF's. They are and have always been an expected part of owning a cellular phone.
bsoares Posts: 3
Phone Model: LG Rumor
Service Provider: Sprint
Wed Dec 03, 2008 1:14 am
If you want to get out of the contract and avoid the fees to cancel, find someone that is looking for a cell phone carrier. Ask friends and family if they know anyone looking. Then simply sign the account over to them. Both of you will save money.
I posted about this in the other thread about avoiding cancellation fees. I have a site I want to code and I'm looking for a few people to test it out so I can fine tune it. It would be a free service.
bgreif Posts: 82
Thu Dec 18, 2008 3:41 pm
bsoares wrote:
If you want to get out of the contract and avoid the fees to cancel, find someone that is looking for a cell phone carrier. Ask friends and family if they know anyone looking. Then simply sign the account over to them. Both of you will save money.
I posted about this in the other thread about avoiding cancellation fees. I have a site I want to code and I'm looking for a few people to test it out so I can fine tune it. It would be a free service.
If you really want to get out of your contract without any cancellation fees, manually go into the menu in your phone and change it to roaming always, call customer service everyday and ask them what that "R" is on your phone no matter where you go, and I guarntee you they will let you out of your contract w/o any ETF's lol
Actually the carriers are on to this and if you intentionally roam in known coverage areas they can drop you and charge you an etf for violating the tos.
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