Wow, after being with Sprint for TEN (10) years, I think I reached my end. I was going to upgrade my phone to the new Instinct, and upgrade my plan to the 99.00 everything. My current contract expires totally 03/09. Currently I have a 2nd phone on this family share plan, free, not the 9.99.
I called Sprint Customer retention to inquire as to what would be available for me, and "why I should stay a customer".The first guy I spoke to was one of the most rudest Customer reps (a supv. to boot), who essentially told me." We don't need you, we will offer you nothing, and you will have to pay the diconnect fee on that other line.
I spoke with his supv, better customer service, lodged a complaint, and he told me that any decision would have to be made higher than him.
They called me back today ( while the Supv was friendly), and said under no circumstances could/would they waive the 200.00 cancellation fee on the second line. I explained that this is a NO COST line, I pay nothing for it, and I am looking to UPGRADE my PHONE and PLAN! he understood, but said they can do nothing.
10 years, and treated like this. I told him they left me with 4 mos to rethink my relationship with them, and I didn't see the desire to return.as of now.
Amazing, I was going to upgrade, re-contract for 2 years (4 mos early), and pay for a better plan.Now they are in danger of losing a customer.And they just don't seem to care.
Funny thing is, even though I have had them for 10 years (satisfied to a point) I cannot use my phone in my home.Signals dropped immediately.
The first idiot wanted to give me (waive the 99.00) a signal antenna to boost my home signal.BUTTTT, it would cost 5.00 per month to use it.***.
I laughed at him, and asked simply WHY would I do that? He had no answer.
Just wanted to give a heads up on the tteatment of a 10 year loyal customer, whose bills are prepaid, never upgraded hardware, and never lodged any complaints.
2 years ago, when I was gonna quit, they practically begged me to stay, offered mos incentives, etc.Maybe I'll see what happens come March.But I have a bad taste in my mouth!
Don't expect the world from wireless providers any more. they are tired of people nickel and dining them to death and they need to make thier money. and why do you expect special treatment in the first place? if you shop at the same food store for ten years do you get some special discount? hell no. same goes for cable, internet, electric, etc. so why be disappointed when someone tells you no? you signed a contract for the second line so why should they let you out for free? and if it isn't costing you anything, why do you care? just ride out the contract and cancel the second line then! What's the big deal?
Dave24Rave Posts: 2
Wed Oct 29, 2008 5:25 pm
Actually you are mistaken as far as expecting something as a valued consumer.Matter of fact YES, DirecTv dies offer me substantial savings if I wish to buy new hardware.They have matter of fact quoted me a price $100 less than advertised on their site.
If you go to a bar, and drink, don't you expect a "buy back" now and then ( if you never frequented a bar that's fine.If you have DON'T LIE and say you never got one, or expected one)
Restaurants offer savings to their customers always ( 2 for 1's) 1/2 price entrees.a drink with dinner.It's called customer relations.maybe a bottle of wine as a gesture.
There are always ways to make a consumer happy, especially a long standing one.If you were in sales, and needed to keep a customer, you would perhaps take them to lunch or dinner and 'wine and dine" them.It's part of business.
As to keeping the free second line.I could not, and take part in the 99.00 offer.I would have to upgrade even that plan.And that would be of no use since my son no longer needs the phone.Why pay extra?
If you don't utilize basic business concepts that's fine I won't debate them. But it is a part of everyday industry.From the dry cleaners on the corner, to the big box stores.Yes even they discount things if you haggle enough!
So wal mart is going to give you i discount for shopping there loyaly?
man1234 Posts: 238
Phone Model: Samsung Rant
Service Provider: Sprint
Fri Oct 31, 2008 2:27 pm
You two both have points
dave2rave - who really cares about the 2nd line? must you immediately cancel the phone line now? its free so who cares! turn the phone off, leave it in a draw , do something with it until march-- dont make a big deal of it . you arent losing anything anyway.
and iowa -- lets not even get started with discounts . i 10 year customer definitely deserves SOMTHING for being honorary. GIVE ME A BREAK iowa look at your plan!
Service Provider:
Sprint~MyPlan (2 Lines 1000 Min, Free Roaming,Free Internet, Free Text, Free Pick 5, Free Mobile 2 Mobile, 25% Loyalty Discount, Free Nights & Weekends@5PM, 7$ Recurring Credit.) 80 Bucks.
now how about we take every discount out of that plan right now --- you'd be paying more the half of 80 bucks easy! so i dont think you are in any position to go off on dave2rave telling them that discounts arent necessary and one shouldnt try and squeeze in a savings or two. give us a break!
Yeah but they were offered to me. also i signed up for alot of the services like wireless web before they became widely used. i did not ask for any of those perks. i was a high dollar customer since the beginning and they recognized that.
bsoares Posts: 3
Phone Model: LG Rumor
Service Provider: Sprint
Mon Dec 01, 2008 8:59 pm
I agree with Dave. Businesses need to build good relationships with their clients. We live in a free market society. That means there are many choices for every kind of service. Anything else would be a monopoly.
Wal-mart doesn't have good relationships with its customers. They don't need it. They buy in such mass that they can sell at VERY low prices. Their competitors can't beat the prices; which is why local grocers typically have better community-centric customer relationships.
As for Sprint, I have been with them for around 3 years or so. My family has been with them for almost 10 years if not longer. We often get decent deals, especially when our contract expires. Sprint has been VERY fair with me personally, but I am always VERY kind to support reps. (they're always getting yelled at).
Anyway, point is that they should let you upgrade your phone and your plan(since that's an extension of contract and more $ from you monthly), but they typically outsource phone support, too, so sometimes those companies don't have much power to give out deals.
I would try again in march, but till then keep your eyes open for other carriers. Compare plans, checkout coverage, ask friends how their signal is etc.
Side point, my mother has an instinct and it isn't all that hot, I'd wait for the android based phone which is due out toward the end of 2008 from what I understand. The G1 is awesome and it is open source which means there will be a TON of cool applications to use for it. Probably even more than Apple's iphone.
Lord Purple Posts: 5
Tue Dec 02, 2008 10:39 am
i have learn with sprint you must call back til you find someone how understands the problem it has on ly taken me three call at the most to gt my issues resolved the way i wanted them
iowa wrote:
Don't expect the world from wireless providers any more. they are tired of people nickel and dining them to death and they need to make thier money. and why do you expect special treatment in the first place? if you shop at the same food store for ten years do you get some special discount? hell no. same goes for cable, internet, electric, etc. so why be disappointed when someone tells you no? you signed a contract for the second line so why should they let you out for free? and if it isn't costing you anything, why do you care? just ride out the contract and cancel the second line then! What's the big deal?
bgreif Posts: 82
Thu Jan 01, 2009 10:48 pm
That is truly sad, and that call that customer service?
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