Ok I have only had my t-mobile phone for like 3 months and I pay before the month cycle gets activated. I have payed every bill since it was activated. Everything will be awesome for the first two days, then I will reviece a text saying that my phone has been deactivated due to nonpayment. So I call and and explain my issue to the first person who answers and shockingly they cant help me they need to transfer me to someone who can further assist me...( in other words you think i'm a bitch and dont want to deal with me). I wouldn't want to deal with me either i'm pissed I pay alot for my service and I would like to use it. :devil .. So after the first person who thinks they can "speak english" deals with me and tranfers me that person has to listen to me tell my problem and they already know i'm gonna be a pain.. so yeah thats the first reason I hate them... they always loose my payment... oh and they have me fax in reciets that they say there incapable of finding they dont deal with that. the missing payment department does... but they dont have a phone... another thing is I dont get service anywhere. my calls are always dropped... this service is such a charm to have... there phone sercive is the biggest pain in my ASS... I hate them and I hope that they all read this...[/b]
So i'm assuming that you have a flex pay plan and that (since your being asked for reciepts to be faxed in for proof of payment) your paying cash in store or credit/debit or check in store. To clarify, stores suck for taking payments. They do have the ability but their main function is to sell people phones. Most of the time if you pay in a store your payment can take 1-2 weeks to even post to your account, which can be ok for a regular contract post pay account but for flexpay it means your shyt gets cut off. To avoid this I would highly suggest paying with a debit card or electronic check online or over the automated phone line (if you talk to an actual person they'll charge you 5$) Now if you dont have a bank account or a debit card it would be a good idea to just get a prepaid visa card for payments. not just for tmobile but for any bill in general, cash is a very unreliable means of payment nowadays, I've actually seen some people pocket money and print out a fake reciept, it does happen. So just try to avoid all that BS and runnaround and use an electronic payment, that way you have a direct record of it and so do they.
jdwme Posts: 165
Phone Model: G1
Service Provider: T-Mobile
Thu Dec 04, 2008 6:51 pm
I think you need to clarify which stores you are talking about. Anything other than posting to the account right away would have to be an indirect agent or authorized dealer, since most of them take youre money and then drive to the direct stores to make the payment for you. When I worked in a store it was very common for indirect agents to come in with 10 payments for 10 different people that they charged $3 each to take the payment. They would come in 1 or 2 times a week.
yourmama Posts: 12
Mon Dec 08, 2008 2:58 pm
After many gut wrenching hours on the phone & a little bit of research.
I have the T-Moblie corporate phone number. This is the only one to use. Other numbers of the company pres. & so forth will only take a recording & they will not call you back or deal with your problem.
425-378-4000 will take you right to the main corporate office in Bellevue, WA where you can speak directly with customer service executive staff. They are the only people that can or will help with legitimate problems.
REMEMBER 425-378-4000 & KEEP CALLING THEM
stymus Posts: 24
Fri Jan 23, 2009 11:11 pm
Really people need to take accountability. That number does not work. Tmobile is a great company and I love their network and the service they provide. Do your research people they have the most minutes for the cheapest rates.
Actually, No, US Cellular Does. and they are both economy carriers with outdated networks. they aren't even fully 3g yet. And What does rate plans have to do with the ops post? quit spamming.
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